Delivery lead (with agency background)

ABOUT ALGOMARKETING — Algomarketing are experts at delivering programs and resourcing for strategic roles within Marketing teams. We are a global team of Marketing experts, spanning 30 countries across Asia Pacific, Americas, Africa, and Europe. Highly experienced in enterprise B2B Marketing, and specialised in technology and SaaS. Our team works collaboratively, with experience from the world's largest and most ambitious brands, including Google, Stripe, Workday, Worldpay, Accenture, ACI Worldwide, GSK, and Allianz. We empower Marketers through Algorithmic Marketing, a data driven approach that delivers deeper insights, faster execution, and streamlined operations. Visit our website to read more about us. OVERVIEW — We are seeking a Delivery Lead Manager to oversee the successful delivery of Google's Hardware CRM and Onsite programs across EMEA. This role is responsible for leading a unified delivery and account management function that governs dedicated CRM and Onsite teams, ensuring operational consistency, delivery excellence, and long-term client success. Working across multiple disciplines—including CRM, lifecycle marketing, website production, product launches, content operations, and digital experiences—you will act as the senior operational leader responsible for delivery quality, stakeholder relationships, workforce performance, and business governance. This role combines strategic account leadership with hands-on delivery oversight. You will partner closely with Google stakeholders, internal delivery teams, and cross-functional leadership to ensure programs are delivered efficiently, teams are performing at a high level, and operational frameworks continue to evolve as the business grows. Success in this role comes from balancing client partnership, operational rigor, and people leadership—creating an environment where teams consistently deliver exceptional work while maintaining scalability, quality, and accountability. Key Responsibilities SCOPE AND DELIVERABLES — Client Leadership & Governance Serve as the senior delivery lead across CRM and Onsite programs, acting as the primary escalation point for operational delivery matters. Build trusted relationships with senior client stakeholders and establish yourself as a credible strategic partner. Lead delivery governance across the CoE, including weekly operational reviews, monthly business reviews, and quarterly planning sessions. Own delivery reporting, performance reviews, and executive-level communications. Partner with regional leadership and growth teams to support business planning, reporting, and account development initiatives. Delivery Excellence Establish and maintain delivery frameworks, operating models, and best practices across CRM and Onsite functions. Ensure consistent delivery quality across all workstreams, projects, and markets. Provide senior-level guidance on delivery approaches, resource allocation, prioritization, and operational decision-making. Identify opportunities to improve efficiency, scalability, and collaboration across teams. Drive operational excellence initiatives that support long-term program success. Marketing & Digital Subject Matter Leadership Act as a senior marketing and digital operations SME across CRM and Onsite disciplines. Provide guidance on customer engagement programs, lifecycle marketing, digital production, ecommerce operations, and launch management best practices. Challenge delivery approaches, project structures, and operating models where improvements can be made. Support team leads and specialists in solving complex delivery and operational challenges. Workforce Performance & Team Leadership Own workforce performance, engagement, and delivery standards across CRM and Onsite teams. Partner with People Operations and leadership teams on workforce planning, onboarding, performance management, and succession planning. Monitor team health, utilization, retention, and capability development. Support hiring decisions, replacement planning, and workforce optimization initiatives. Create an environment that promotes accountability, collaboration, and continuous improvement. Risk Management & Escalations Lead issue resolution and escalation management across all workstreams. Proactively identify delivery risks, resource challenges, and stakeholder concerns before they impact delivery. Implement mitigation strategies and recovery plans where required. Maintain visibility into delivery performance, operational dependencies, and program health. Continuous Improvement Champion innovation, process optimization, and operational maturity across the CoE. Drive the development of playbooks, governance models, and scalable delivery methodologies. Identify opportunities to strengthen collaboration between CRM and Onsite teams. Support the ongoing evolution of the CoE operating model. Skills, Knowledge and Expertise REQUIREMENTS — 8+ years of experience in account management, delivery leadership, program management, marketing operations, or digital services environments. Experience leading large-scale marketing, digital, ecommerce, or customer experience programs. Demonstrated success managing multidisciplinary teams across multiple functions and markets. Strong understanding of CRM, lifecycle marketing, website operations, digital production, and campaign delivery processes. Experience managing senior client relationships and executive stakeholders. Strong commercial awareness and experience overseeing operational performance metrics. Experience leading workforce planning, performance management, and talent development initiatives. Exceptional project, program, and stakeholder management skills. SOFT SKILLS — Strong leadership presence and executive-level communication skills. Excellent relationship-building and stakeholder management capabilities. Strategic thinker with strong operational execution skills. Highly organized with exceptional attention to detail. Strong problem-solving and decision-making abilities. Collaborative leader with a passion for team development and operational excellence.