Delivery Manager

Role Overview Will own and lead a small to medium, delivery operation with medium/ high levels of risk ensuring they conform to the customers’ and Sopra Steria’s time, cost, quality, revenue specifications and serve their wider business objectives. Typically these services with be using multiple delivery channels. Individuals have a direct influence on profitability either as managers or as experts in a particular field. The field can relate to a variety of areas such as knowledge of a particular industry, technology, product, profession or skills area such as sales, account management or purchasing. Individuals could be contributors with specialist expertise or responsibility for the management of others. Roles at this level will typically be responsible for the provision of advice on policy implementation through such activities as scenario planning or resource modelling to inform strategic choices in decision making. The consequences of decision making would be operationally focused within a strategic framework. Key Responsibilities Delivery Manager will have specific services and projects responsibilities at any time in his/her role. This may be with an individual client or across clients. Maximize business performance and secure profitable business. Understand business drivers and nuances of portfolio of services as they relate to relevant sector, customers and key offers/services. Actively participates in bids to demonstrate delivery capability to clients including promoting Sopra Steria business process and IT outsourcing services with clients and developing relationships that are transferable into sales opportunities. Supports business development activity, through assisting in solution design, delivery shaping and business case creation; including IT or business process architecture, cost, commercial and contractual viability and identification of risk levels. Ensure all projects/services are appropriately constructed and delivered in the timeframe expected by the customer and commercial team. Optimise the utilisation and growth of all team members, irrespective of the geographical locations of any group(s), looking to form/ maintain an overall Sopra Steria team approach to excellent integrated delivery. Management of commercial elements of the business operation, (internal costs, external suppliers) working with; Sales, Bid and Technical teams to identify and drive the best commercial delivery, and with Finance community and commercial manager to create and manage the finances within agreed tolerances, ensuring all parties are fully aware of costs (actual & forecast) including potential over and under spends. Ensure all contributing parties have considered in depth the most efficient and cost appropriate delivery has been supplied. Record and deliver customer’s quality expectations ensuring that suppliers and team members understand, are committed to and deliver to those expectations. Ensure all stakeholders are committed to the business operation and have complete awareness of the critical path to be followed, including the status of the projects/services and programmes against agreed success / issue criteria. Raise awareness of and manage risks, issues and change in a cost-effective and timely manner. Sell the complete range of Sopra Steria products at every possible opportunity, enabling the customer to see the end-to-end capability and maximizing sales opportunities. This may include meeting the customer and may include assistance with customer presentations. Manage an extended delivery team, agreeing, driving delivery and applying a wide management capability including the setting of objectives