Delivery Manager - Circular Operations - London

Delivery Manager - Circular Operations - London Lead installations, on-site changes and refurbishments, coordinate 3PL partners, and help scale NORNORM’s circular operations across the workspace industry. NORNORM is a fast-growing circular scale-up redefining the workspace industry through a subscription model that is better for people, businesses, and the planet. We believe furniture should stay in use for as long as possible. That is why we manage the full lifecycle - from delivery and collection to refurbishment and recirculation - so products can create value again and again. That means our job does not stop when furniture is delivered. And that is what makes this role different from most implementation or operations roles. As our new Delivery Manager - Circular Operations , you will take ownership of office furniture installations from planning to execution, while ensuring that our circular operating model works in practice. This is a hands-on, execution-focused role combining project management, operations, partner coordination, and on-site leadership. You will act as the operational lead, make timely decisions under pressure, and ensure projects are delivered on time, within scope, and according to NORNORM’s quality standards. You will also be part of our global implementation group, sharing learnings and helping build best practices across markets. What you'll be doing Project planning & delivery: Plan and manage end-to-end office furniture installation projects, including timelines, resources, and coordination across internal teams and external partners. You will also ensure that our implementation partners enable cost-efficient last-mile planning. Order management: Handle outbound orders, change orders, returns, and replacements. 3PL warehouse management: Stay in close daily contact with warehouse partners, resolving picking errors, stock discrepancies, and operational issues. Stakeholder coordination & communication: Act as the main point of contact for installation partners and internal stakeholders, ensuring clear communication, alignment, and effective issue resolution. You will also lead negotiations with installation partners to ensure the right balance between cost and service quality for NORNORM. Quality, risk & issue management: Ensure installations meet agreed specifications and quality standards, identify risks early, and find solutions when problems occur. Performance tracking & improvement: Track key KPIs related to delivery, cost improvement, and customer satisfaction, and use insights to improve processes and partner performance. On-site execution & leadership: Lead on-site delivery together with installation partners and internal teams. Ensure quality and safety standards are met, provide clear direction when adjustments are needed, and make timely decisions to keep projects on track. Is this role for you? We imagine that you are practical and solution-focused, with a strong operational mindset. You are action-oriented, comfortable making decisions, and able to follow through to ensure things get done. You communicate clearly and straightforwardly, are easy to work with, and know how to push back constructively when needed. In addition, you bring: Solid experience in project or operations management within an execution-heavy environment involving physical goods and on-site delivery, ideally within supply chain, logistics, operations, or a similar field. Proven experience managing complex projects with multiple stakeholders. Proven experience working with CRM and ERP systems, with Microsoft Dynamics experience being a strong advantage. Strong technical and hands-on understanding of installations or craftsmanship, enabling you to assess quality, challenge solutions, and guide on-site teams. Fluent, confident English, written and spoken. Why join NORNORM? Joining NORNORM means being part of something bigger: scaling circularity across the workspace industry while growing in an environment that values curiosity, courage, and collaboration. We are a purpose-driven company with strong values: we care, we dare, we do, and we make simple easy. These principles shape how we work, how we grow, and how we support each other. You will join a high-trust culture where initiative is rewarded, with the opportunity to take real ownership, improve how we operate, and help build something that genuinely makes an impact. A note on your application If you have any practical questions about the role or the process, you are welcome to contact our external recruiter, Christos Voglis, who is supporting us in this hiring process: [email protected] . Department Region - UK Locations London Remote status Hybrid London Our success depends on a strong corporate culture We’ve taken on a great challenge: to re-invent the furniture industry. Our mission is to create millions of workspaces that inspire people to do the best work of their lives. And we want our customers to experience that everything we do simply works. Our success will depend partly on external factors, such as market maturity and competitors. But our success will also depend on the corporate culture we manage to build. We define culture as “the beliefs, attitudes and behaviours that determine how we interact as colleagues and as business partners”. Our KEY CULTURAL ASPIRATIONS are: Attracting and keeping highly talented and effective individuals who find that their time at NORNORM is time well spent. Teamwork fuelled by the synergy that comes from constructive contributions between passionate and skilled people who actively seek out each the perspectives of each other. Having the courage and stamina to be a game changer in the furniture industry. OUR CORE VALUES are described as follow: WE CARE WE DARE WE DO WE MAKE SIMPLE - EASY You will help shape our culture. There is work to be done every single day by all of us to continuously build a strong and positive culture. Every person who joins us helps to shape and evolve the culture further. About NORNORM Our vision for the workplace of the future is simple: integrate circularity into its foundation and demonstrate how it can benefit individuals, design, business practices and the environment. Our fully integrated service covers everything from initial workspace design, installation, continuously adapting layouts, to the repair and replacement of all our "better-than-new" pieces. All this to ensure a workspace continuously maximises impact without compromising on it's benefits for people, your business or the planet. Founded in 2020