Delivery Manager - Insurance Coverage Letter Services

Overview We are seeking a Senior Delivery Manager to join our fast-growing Managed Services team. This individual will lead the strategy, operations, and day-to-day delivery of our outsourced legal service offerings, with a focus on M&A, contract abstraction structured projects, and claims review . This is a high-impact leadership role responsible for overseeing teams of lawyers, delivery managers, and technical specialists to ensure consistent, scalable, and high-quality service delivery for global clients. The role requires ownership of operational performance, workflow optimization, reporting, and technology-enabled process improvement, while maintaining strong client relationships. The ideal candidate brings a combination of legal service delivery expertise, operational leadership, process improvement experience, and familiarity with technology-enabled legal solutions . This individual must be comfortable working autonomously while collaborating across global teams and functions. Responsibilities Service Delivery & Operations Lead and manage teams of delivery managers, coordinators, attorneys, and paralegals delivering outsourced legal services Ensure consistent delivery against KPIs, SLAs, and client expectations Oversee workflow allocation and optimize resource utilization across projects Manage escalations from clients and internal teams, ensuring timely resolution Oversee and execute ad hoc projects as needed Strategic Leadership & Process Improvement Identify opportunities to enhance processes, systems, and delivery models Drive implementation of process improvements and technology-enabled solutions Oversee knowledge management processes to ensure consistency and efficiency Balance short-term delivery needs with long-term service line development goals Client Management & Reporting Build and maintain strong, trusted client relationships Oversee reporting functions, ensuring accurate and timely client-facing data Prepare, analyze, and present complex reports and performance metrics Participate in client meetings and lead regular stakeholder updates Collaboration & Growth Collaborate with cross-functional and global teams Support business development efforts, including solution design and client discussions Contribute to the ongoing growth and development of the Managed Services function Qualifications Required Significant experience in legal service delivery, managed services, or legal operations Proven ability to lead cross-functional teams across legal, operations, and technology Strong experience in workflow design, process improvement, and change management Experience implementing or managing technology-enabled legal workflows Excellent communication and stakeholder management skills Ability to build credibility and trust with clients and internal teams Strong ownership mindset with the ability to operate independently Experience participating in client-facing engagements and solution development Strong writing skills, including experience with proposals and RFP responses Demonstrated people management experience Proficiency in Microsoft Office (especially Excel and PowerPoint) Core Competencies Ability to translate client needs into operational strategy Strong decision-making skills in fast-paced environments Proactive, solutions-oriented mindset with a “can-do” attitude High emotional intelligence and sound judgment Strong organizational and prioritization skills Ability to lead meetings and align stakeholders Willingness to take ownership from initiation through execution Experience in risk management and problem-solving Preferred Juris Doctor (JD) or equivalent experience Background in M&A, insurance, claims, financial services, or healthcare Experience with AI-assisted review, contract analytics, or workflow automation tools Familiarity with reporting/visualization tools (e.g., Power BI) Success Profile Strategic thinker with a strong focus on execution and delivery Collaborative leader who thrives in global, cross-functional environments Technically curious with an interest in legal technology and data-driven delivery Highly organized, proactive, and focused on continuous improvement Strong influencer with the ability to lead without direct authority #LI-LC2 #LI-Remote