Delivery Operations Lead

Who Are We? We insure small businesses and enable big dreams – not just for our customers, but for our people and communities too. With over 1,000,000 active insurance policies, we protect builders, bakers, landlords and more than 1,200 other trades. We’re a technology company as well as one that sells insurance. That means we build, we fail, we learn and we improve. Through our global social impact strategy, called 'The Big Dreams Project’, we're working to help 10,000 small businesses start or grow by 2030. Why not check out our advert on YouTube: Simply Business TV advert 2024: 'Simply the Best' . Job Category Project Management Position Type Permanent Target Openings 2 What Is the Opportunity? Here's what you'll be doing: We are seeking a highly analytical and collaborative Delivery Operations Lead to join our Shared Services department. In this critical role, you will act as a process improvement champion, using a strong systems-thinking approach to analyse how we deliver our services. Your mission is to visualise and optimise flow, identify constraints, and find opportunities to enhance productivity minimising non-value-add activities—all so our products reach the market sooner. What sets this role apart is that you aren’t just a traditional lead; you are a "quantitative super-user". You will dive deep into the metrics, administering tools and automating workflows to ensure that data is the source of truth for leadership. Using a blend of Lean and Agile principles, you’ll be a key contributor to change, using data to highlight constraints and implementing approved optimisations across the department. As one of our Delivery Operations Leads, you'll: Analyse end-to-end business processes to identify opportunities for optimisation. Apply continuous improvement methodologies like Lean, Six Sigma, and Kaizen to identify constraints and support the implementation of solutions. Develop and maintain flow of work maps to clearly communicate how work flows and highlight blockers. Measure and analyse flow metrics, such as throughput, cycle time, and flow efficiency, to provide recommendations that inform decision-making. Conduct deep root cause analysis on workflow impediments to feed insights and potential solutions back to leadership. Leverage and administer a suite of tools, including Jira, Looker, Flow, and Miro, to support your analysis and automate workflows. We're looking for someone who is: A Process Expert: You have proven proficiency in Lean, Six Sigma, and the Theory of Constraints, and are ideally Six Sigma certified. Technically Grounded: You have a minimum of two years’ experience as a technical data or software engineer. Data-Driven: You have strong analytical skills and experience using data visualisation and statistical analysis to generate actionable insights. An Exceptional Communicator: You can articulate complex ideas in simple terms and build strong relationships through clear, courageous communication. A Natural Collaborator: You excel at working with cross-functional teams and can influence stakeholders at all levels without direct authority. A Change Agent: You have a strong grasp of change management principles and a passion for guiding others through process evolution. (We know it's tough, but please try to avoid the confidence gap. You don't have to match all the bullet points above to be considered for this role. We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work.)* Ready to engineer the future of delivery? If you’re the kind of person who sees a complex system and immediately starts thinking about how to automate, optimise, and accelerate it, we want to hear from you. This isn't just about managing a process; it's about influencing and engineering the way we work. You’ll have the autonomy to leverage a high-end tech stack—from Jira to Flow , Looker and Snowflake, along with the latest AI tools —to turn raw data into a competitive advantage. If you're ready to apply your technical mindset to global delivery operations and make a visible impact on our time-to-market, apply today and help us build a more efficient Simply Business. What are the benefits of working at Simply Business: we offer a great work-life balance where workloads are manageable and everyone has the flexibility to work hybrid on top of the 25 days annual leave (plus bank holidays), we offer the option to buy five more days of holiday with your flexible benefits our flexible parental leave allows you to approach an important time how you want - with six months full pay to the primary caregiver and four weeks full pay if you're the secondary caregiver our life event leave is an extra days leave every two years for those big moments in your life like moving house or your birthday. And our long-serving employees get a two week paid sabbatical after five years of service, then four weeks off after ten years of service private medical insurance through BUPA, that covers any pre-existing condition is a core benefit. Plus a health cash plan that covers your everyday medical expenses we offer a competitive salary based on your experience and the current market. Plus the potential to earn an annual bonus based on performance access to tools to support your personal development on our dedicated learning platform. As well as support for your mental health with access to counselling we match what you put into your pension up to five per cent . And pass on a tax-free sum that's four times your basic salary with our life assurance policy , with the option to increase it to ten times through our flexible benefit scheme our salary sacrifice car scheme gives you the option to buy a brand new, fully insured, and maintained car for a convenient fixed monthly amount taken from your gross salary (after 6 months service) our flexible benefits scheme gives you an allocated amount to use each year on benefits like critical illness cover, dental insurance, travel insurance, or a gym membership Ready to join us and drive our success as a high-performing team? Apply today. Employment Practices Simply Business is committed to providing equality and opportunities for all employees and candidates considering a career with us. We offer a workplace where colleagues are treated with respect and dignity. We don’t (and won’t) discriminate either directly or indirectly on the grounds of race, colour, religion, belief, political opinion, disability, nationality, ethnic origin, sex, sexual orientation or relationship status at any stage of the hiring process or during the course of your employment.