Delivery Principal

About Us: At Liatrio, we don't just ship software — we enable real transformation. We help large enterprises break free from legacy systems and truly enable AI across their organizations. We design and deliver secure, scalable, agentic AI-native platforms that reshape how teams build, deliver, and thrive at scale. We live this every day by embedding deeply with clients to drive meaningful AI enablement — accelerating modernization, reducing risk, and creating lasting competitive advantage through production-grade AI systems. We use tools like Claude, Cursor, and Codex daily to move faster and deliver better outcomes. If you're a hands-on engineer who leads with AI and drives lasting change, this is where you belong. What You'll Do: Delivery Excellence and Strategy Own engagement delivery — accountable for execution of contractual obligations, delivery quality across all workstreams, and an excellent client experience from kickoff through completion Ideate with clients on how to progress and solution the engagement — facilitating discovery and value stream mapping where appropriate, identifying bottlenecks and opportunities, and co-creating the delivery approach with client stakeholders rather than simply executing what's handed to you Contribute to and evolve the overall strategy for the engagement — working closely with account leads, architects, and client stakeholders to ensure delivery stays aligned to business outcomes and AI transformation goals Drive AI-first delivery — champion the integration of AI into engineering workflows, delivery pipelines, and client operations; help clients understand what AI-native ways of working look like in practice and build toward them Serve as a trusted advisor on best practices, organizational change, and delivery strategy — guide clients through transformation, remove impediments, and advocate for what's right even when it's hard Build and maintain strong client relationships at the senior stakeholder level — own the day-to-day relationship, anticipate what clients need, and make sure they always know where things stand Maintain weekly and monthly updates, executive summaries, and stakeholder check-ins — surface risks early, manage expectations proactively, and keep leadership informed Operate Liatrio’s delivery methodology (LDM), LIFT framework, and engagement health instruments — including RAID logs, CSAT and NPS cadences, and the engagement health signals tracked in Liatrio Lens (delivery milestones, outcomes, stakeholder relationships, RAID, LDM health) Validate SOWs, resource forecasts, and invoicing accuracy Bring a delivery lens to sales — identify expansion opportunities, contribute to pre-sales pursuits, co-shape SOWs alongside account leads, and help position Liatrio for long-term partnership Champion Liatrio’s delivery culture across engagements — recognition, feedback, retros, and team rituals that compound trust over the life of an engagement Team Leadership and Development Lead cross-functional engagement teams of 4-8 — including engineers, technical leads, and other delivery roles — accountable for team morale, well-being, and performance whether through direct or matrixed reporting relationships Provide weekly 1:1s, real-time feedback, and formal monthly and bi-annual reviews — focused on real growth, not just assessment Support engineers at the first signs of struggle and balance delivery demands with individual capacity Identify and map team capabilities to client needs; advise on hiring, onboarding, and rotation to keep teams healthy and prevent burnout Liatrio Growth Leverage engagement insights to build accelerators and Liatrio IP that benefit future engagements Actively contribute to how Liatrio thinks about delivery excellence and AI-first transformation Contribute beyond your engagement — participate in the Delivery Leader community, mentor peers, support onboarding of new delivery leaders, and contribute to internal products and offsite content where you have something to add Experience & Skills: Delivery Leadership You've been the accountable delivery leader on large, complex enterprise engagements — not in an advisory capacity, but as the person responsible for outcomes across teams, workstreams, and client relationships You know how to ideate with clients — you've run value stream mapping sessions, facilitated discovery, identified where the real bottlenecks are, and helped organizations understand what needs to change and why before jumping to solutions You've led large enterprise DevOps and technology transformation programs — multi-team, multi-workstream, with the organizational friction, competing priorities, and legacy constraints that come with large organizations that have been operating the same way for years You know how to read an engagement — you spot misalignment, delivery risk, team strain, and client dissatisfaction early, and you know how to address each one before they escalate You've built and maintained strong client relationships at the senior stakeholder level — the kind built on trust and credibility, not just rapport You've managed delivery at scale — keeping quality high, risk visible, and the team moving without burning people out You've managed the commercial side of engagements — SOW accountability, resource forecasting, invoice accuracy, and the overall health of what you're responsible for Knowledge and AI Transformation You have solid working knowledge of the modern delivery stack — DevOps, CI/CD, cloud-native platforms, observability, and application development/modernization — enough to have credible conversations with your team and your clients about what's being built and why it matters You've championed the integration of AI into delivery workflows and engineering teams in real enterprise environments and can speak to what works in practice and what doesn't You can have a credible conversation with client leadership about what AI-first delivery actually means — what the realistic path looks like and what organizational changes are required to get there You actively use AI tools as part of how you work and champion their adoption with your team Requirements: 10+ years of experience in senior delivery leadership roles on complex enterprise engagements Proven track record as the accountable delivery leader on large, multi-workstream programs Must be authorized to work in the United States or Canada without sponsorship Liatrio is an equal opportunity employer. We value diversity at our company and strive to create a culture of inclusion. We do not discriminate, nor do we tolerate harassment, on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status or disability status. We want our process to be accessible for everyone. If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact [email protected] .