Deputy Content Manager

We’re currently looking for a Deputy Content Manager to join our Channel Optimisation team on a 12-month fixed-term basis (September 2026 – September 2027). About the Role Working alongside the Content Manager, this role involves content planning, channel management and reporting across web, app and email. Our Deputy Content Manager is responsible for assisting in the development and implementation of Harrods' digital content strategy (under the guidance of the Content Manager), whilst collaborating with stakeholders to deliver high-quality content aligned with brand values and business objectives. It is imperative the Deputy Content Manager maintains the digital content calendar across web, app and email channels, as well as plotting brand packages in the digital content calendar. By extracting actionable insights from reports, the Deputy Content Manager will propose strategic, data-driven recommendations for digital evolution and optimisation, and devise new user behaviour-driven opportunities across the website. Additionally, this role delivers reporting for campaigns and placements, utilizing tools like Google Analytics and ContentSquare. Depending on your role, you may be fully on-site or have a mix of on-site and home working – this is what we refer to as ‘Hybrid’. Our hybrid working policy allows colleagues to work from home for part of the week, with a minimum of three days on-site, depending on business needs. Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role. About You You will have experience in digital content management, with strong creative content expertise and confidence with editing. You’ll also have a thorough understanding of digital channels and analytics tools, with experience turning data analysis into actional recommendations for content direction and optimising channel performance. You’ll also: Have excellent project management and communication skills, as well as the ability to thrive in a fast-paced, dynamic environment. Ideally, have prior experience within either luxury or retail industries, and can showcase an ability to deliver results in competitive markets. Excel in fast-paced environments and adeptly manage multiple projects. Exhibit commercial acumen with a proactive approach and excellent time management skills. About Us Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences. Our Promise to You Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. Uniquely You Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional. If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods. Additional Information: Time Type: Fixed Term (Fixed Term) Department: Online Editing (Catherine Sprunt, Lucinda Turner)