Deputy Program Manager - Military Family Respite Care Program

Location: Remote (United States); nationwide program supporting Army installations Employment Type: Full-time with benefits (W-2) Schedule: Monday through Friday, core business hours 7:30 AM to 4:30 PM Central Time Agency Environment: Army Community Service Exceptional Family Member Program; nationwide federal family-support contract Position Overview CLFC Healthcare & Communications is hiring a Deputy Program Manager to serve as the designated alternate program leader for a nationwide respite care program supporting military Families with exceptional family members. The Deputy stands in with full authority whenever the Program Manager is unavailable and carries day-to-day operational ownership of intake timeliness, provider matching, and documentation compliance. This is a leadership seat for someone who has managed healthcare or social service operations and understands the rhythm of military family support programs: the deadlines are family-facing, and the standard is continuity of care without gaps. Key Responsibilities Act with full Program Manager authority during any absence; maintain seamless availability to the Government customer during core business hours. Supervise the family intake and provider matching pipeline: packet processing, initial family contact, documentation validation, and match proposals on contract timelines. Monitor personnel file compliance so every provider file is complete and current before any service is delivered. Run weekly open-case reviews and prepare program status reporting. Coordinate escalations: provider no-shows, evolving family needs, and remote-location coverage cases. Support quality control execution, including root cause analyses and corrective action verification. Required Qualifications Bachelor's degree in a related healthcare or social service field. 5 years of management experience in healthcare or social services. At least 3 years supporting military families or similar populations. Ability to favorably complete federal background screening requirements. Strongly Preferred Qualifications Case management or special-needs program experience. Experience with remote management of distributed staff or services. Federal or state contract operations experience with documented performance standards. Military spouse, veteran, or military family background. Compensation and Engagement Details Annual salary of $77,000 to $93,000 with full benefits: health, dental, and vision coverage, paid time off, federal holidays, and retirement plan. Remote-first role on a multi-year nationwide program. Clear succession path to program leadership. Professional development support. About CLF Consultants LLC CLF Consultants LLC (DBA: CLFC Healthcare & Communications) is a federal, state, and local healthcare staffing and language access services organization. Our network of more than 500 healthcare professionals and more than 200 interpreters supports nationwide coverage. CLFC is a Self-Certified Small Disadvantaged Business committed to placing qualified professionals with mission-aligned organizations. Equal Opportunity Employer.