Desktop Engineer

Job Description At BCE Global Tech we are on a mission to modernize global connectivity, one connection at a time. We aim to build the highway to the future of communications, media and entertainment, determined to emerge as a powerhouse within the technology landscape in India team in Bengaluru. We bring ambitions to life through design thinking that bridges the gaps between people, devices and beyond, fostering unprecedented customer satisfaction through technology. Our core values support a customer-centric approach and the harnessing of cutting-edge technology to provide business outcomes with positive societal impact. Guided by innovation and a commitment to progress, we’re shaping a brighter future for the generations of today and tomorrow. Requirements Job Description – Desktop & Asset Management Engineer Job Title: Desktop & Asset Management Engineer Location: Hyderabad Experience: Minimum 3 to 4 years in Desktop Support and Asset Management within IT Infrastructure Role Summary We are seeking a dedicated Desktop & Asset Management Engineer to provide end-user support and manage IT assets. This role involves troubleshooting hardware/software issues, maintaining accurate asset inventories, and ensuring end-user devices are compliant and fully functional. Key Responsibilities Desktop Support Provide technical support for desktops/laptops via ITSM Tool (SNOW) and in-person. Diagnose and resolve hardware failures (components, battery, screens). Install, configure, and update OS, drivers, and applications. Set up new devices (imaging, configuration, user profiles). Troubleshoot and configure VPN and O365 issues. Provide support for OKTA authentication (MFA, SSO, user access issues). Troubleshoot Global Protect VPN connectivity and client-related issues. Manage device provisioning, compliance, and policies using Microsoft Intune / Endpoint Manager. Provide Mac device support and management using JAMF (if applicable). Perform routine maintenance, upgrades, and repairs. Asset Management Maintain up-to-date asset inventory and support records. Ensure compliance with asset lifecycle processes (procurement to disposal). Track device compliance, health, and ownership via Intune Collaborate with the IT team on process improvements. General & ITSM Participate in on-call rotation and weekend change schedules. Communicate clearly with team members and stakeholders. Follow ITIL processes and best practices. Required Skills & Experience Strong desktop support skills (hardware troubleshooting, OS installs, imaging). Experience managing endpoints via Microsoft Intune (device compliance, policies, Autopilot). Exposure to OKTA (SSO, MFA, identity management). Experience supporting Global Protect VPN. Good understanding of IT asset management practices. Familiarity with ITIL framework. Experience with remote support tools. Preferred Skills ITIL certification. Experience with JAMF (Mac device management). Exposure to endpoint security & compliance tools. Other Requirements Flexible to work in 24x7 rotational shifts, on-call, and weekend schedules. Why Join Us? Opportunity to work across modern endpoint environments (Intune, JAMF). Exposure to enterprise-grade identity and access systems (OKTA, VPN solutions). A supportive, growth-focused team culture. Benefits What We Offer ​ Competitive salaries and comprehensive health benefits. Flexible work hours and remote work options. Professional development and training opportunities. A supportive and inclusive work environment. Access to cutting-edge technology and tools.