Desktop Support Analyst

Job Description - Desktop Support Analyst (04E4Y) Job Description Desktop Support Analyst Your potential has a place here with TTEC’s award-winning employment experience. As a Desktop Support Representative working remote in the united states, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in United States says it all! What You’ll be Doing Do you have a passion for technical support and helping others? In this role, you’ll use your technical expertise in handling a customer's call or routing it accordingly with a smile. You’ll work independently to resolve the customer’s issues before determining which situations require escalation to specialty groups that handle technically complex calls. You’ll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You’ll Bring your thorough level of knowledge and experience to maintain, and update personal PC operating systems, software and hardware in the customers' environment What You Bring to the Role 1 or more years of tech support and troubleshooting experience OR a degree or studying for a degree in an IT/IS or a related field 6 months to 1 year of customer service experience Comfortable with decision making by assessing the situation, researching potential solutions and making recommendations A technology solution-oriented mindset to ensure happy customers Work to resolve the customer’s issues before escalating to the next level of support What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Visit https://www.ttecjobs.com/en/us-employee-benefits for more information. The anticipated range is 60,000 - 65,000 . Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. A Bit More About Your Role We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to the Desktop support Supervisor. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way Primary Location : US-TX-Austin Get the help you need now. Start a live chat session TTEC.com Privacy Policy Social Responsibility Accessibility Statement Navigation About Us Career Path Contact Us Jobs All Jobs Customer Service Professionals Sales Work From Home Corporate Functions Digital and Technology Licensed Insurance Agent Veterans Internships & Recent College Grads Connect with Us Join Our Talent Community TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. Do Not Sell or Share My Personal Information