Desktop Support Associate-Helpdesk

Req ID: 381098 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking Help desk representative to join our team in Guadalajara, Jalisco, Mexico. Helpdesk Associate - Full Time Remote role but the candidate must live in Jalisco Requirements: Availability to work 45 hours per week Interest in working any shift Advanced English Looking to work in IT Environment 6 months of experience in Customer Service We Offer: Competitive salary Grocery Tickets - 12% of base salary 30 days of Christmas bonus 12 days of vacations 50% Vacation bonus Savings Funds 5 personal days per year Medical insurance (You and your family) Life insurance Dental Insurance Discounts with selected Optics Opportunity to grow in the company Activities General L1 support for hardware and MS Office packages Advance technical support for in-house applications and developments Answer technical support calls providing and escalating to other support groups Provide support based on email generated requests or reports Document troubleshooting steps and detailed description of the customer incidents and requests Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures #LI-LATAM About NTT DATA Services NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100. NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. Job Segment: Help Desk, Information Technology, Technical Support, Consulting, Technology