Development Operations Coordinator

Overview he Development Operations Coordinator provides essential operational, administrative, and systems support to Jhpiego’s philanthropic efforts and Development team. The position ensures the accuracy, efficiency, and effectiveness of the systems and processes that support the organization’s unrestricted fundraising activities. As a key member of the Global Engagement & Communications Office (GECO), the Development Operations Coordinator is responsible for maintaining donor records, processing gifts, supporting reporting and data management, coordinating fundraising workflows, and assisting with donor stewardship activities. The position works collaboratively with the development and communications team, other internal stakeholders, as needed, to ensure timely execution of fundraising activities and strong operational support for donor engagement. The ideal candidate is highly organized, detail-oriented, comfortable working with databases and systems, and interested in developing expertise in nonprofit fundraising, philanthropy, and development operations. The Development Operations Coordinator plays an important role in building the operational foundation needed to support Jhpiego’s growing philanthropic program. This position ensures that donor information, fundraising systems, and team processes are accurate, organized, and effective. This role provides an opportunity to gain broad exposure to nonprofit fundraising, donor engagement, CRM management, reporting, and cross-functional collaboration while supporting Jhpiego’s mission to improve health outcomes around the world. Responsibilities Database Management & Gift Processing Maintain accurate donor, prospect, and gift records in Raiser’s Edge database. Enter and update donor information, gift records, acknowledgments, and engagement activities. Process gifts, pledges, and other donor transactions in coordination with Development and Finance teams. Support database quality control, data cleanup, and ongoing improvements to donor records. Maintain confidentiality and ensure compliance with donor data management practices. Reporting, Data Management & Fundraising Support Generate routine donor, gift, and fundraising reports to support Development activities and leadership requests. Prepare donor lists for campaigns, communications, events, stewardship activities, and recognition materials. Support tracking of fundraising activity, donor engagement, and campaign results. Assist with basic prospect research and preparation of donor background information. Donor Stewardship & Team Support Support donor acknowledgment, recognition, and stewardship activities. Assist with preparation for donor meetings, events, and engagement activities. Maintain accurate records of donor interactions and stewardship activities. Provide administrative support to the Director, Development and Development team. Process Improvement & Collaboration Support the integration of online giving platforms (Luminate Online, TeamRaiser, etc.) into Raiser’s Edge. Support testing and implementation of new fundraising technologies and contribute ideas for process improvements. Collaborate with IT and external vendors to ensure data accuracy and system optimization. Maintain compliance with data privacy and security standards. Maintain and manage Airtable as a centralized project management and tracking tool for development operations, including campaign timelines, stewardship workflows, and cross-team deliverables Project Management & Cross-Functional Coordination Support improvements to Development processes, systems, and workflows. Participate in testing and implementation of new fundraising tools and technologies. Collaborate with Communications, and other teams to support philanthropic initiatives. Required Qualifications Bachelor’s Degree with 1–3 years of experience in nonprofit development, fundraising operations, data management, or related field. Relevant internships or hands-on experience with donor databases will be considered. Experience working with fundraising databases; familiarity with Blackbaud products (Raiser’s Edge) preferred Willingness and ability to learn new systems and tools quickly. Experience with peer-to-peer or online fundraising tools (e.g., TeamRaiser, JustGiving) Strong Excel skills and proficiency in other Microsoft Office programs (Word, Teams, Outlook); experience with Airtable or similar project management platforms required Strong analytical skills with the ability to organize, interpret, and present data clearly Exceptional attention to detail and organizational skills; must be able to manage complex workflows, track multiple concurrent projects, and maintain accuracy under deadline pressure Strong interpersonal and communication skills, with the ability to work collaboratively across teams Proven ability to manage multiple priorities and meet deadlines in a fast-paced environment; demonstrated project management skills with the ability to lead cross-functional workflows from planning through execution Commitment to confidentiality and ethical handling of donor information Ability to travel up to 5% of the time Preferred Qualifications Coursework or certification in fundraising, data analytics, or CRM management 3+ years of experience supporting individual or foundation fundraising programs The salary range for this role is expected to be: $47,193 - $57,443. Total Rewards The referenced salary range is based on Johns Hopkins University’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/ Education and Experience Equivalency Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. **Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date. Background Checks The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function. Diversity and Inclusion The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion. Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. EEO is the Law https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf Accommodation Information If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at [email protected]. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit: https://accessibility.jhu.edu/. Vaccine Requirements Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. RECRUITMENT SCAMS & FRAUD WARNING Jhpiego has become aware of scams involving false job offers. Please be advised: Recruiters will never ask for a fee during any stage of the recruitment process. All active jobs are advertised directly on our careers page. Official Jhpiego emails will always arrive from a @Jhpiego.org email address. Please report any suspicious communications to [email protected] #LI-TT1