Development Support Specialist

Description Position Summary The Development Support Specialist will play a key role in assisting the Development Team in managing and supporting the ongoing growth and operational needs of our bakery franchise network. This position will be responsible for providing administrative and operational support, ensuring smooth communication between internal teams and franchisees, and helping to streamline the processes involved in opening and maintaining bakery locations. The Development Support Specialist will be a detail-oriented, proactive team player who will help drive efficiency and support the development of new locations . Key Responsibilities: Administrative Support: Provide day-to-day administrative support to the Development Team, ensuring timely completion of tasks and documentation for new location openings. Maintain accurate records of all development activities, including site approvals, vendor contracts, and franchisee correspondence. Coordinate schedules, meetings, and logistics for the Development Team and internal cross-functional teams. Assist in the preparation and organization of reports, presentations, and status updates for leadership. Project Coordination: Assist with the tracking and updating of timelines for new location openings, ensuring that all deadlines are met and that stakeholders are informed of progress. Collaborate with internal teams (construction, operations, marketing, etc.) to ensure that all aspects of a new location are on track. Support the development of project plans for new locations, monitoring milestones and addressing any roadblocks. Franchisee Communication and Support: Serve as a primary point of contact for franchisees throughout the development and opening process, providing timely responses to their inquiries. Support franchisees in managing their opening schedules, providing necessary resources, documentation, and troubleshooting support. Ensure franchisee compliance with opening protocols and brand standards by tracking key deliverables and milestones. Documentation & Compliance Management: Maintain and organize critical documentation for franchisees related to development processes, including legal, financial, and operational documents. Ensure that all franchisee-related documentation is up-to-date and accessible for review by internal stakeholders. Assist with compliance tracking, ensuring all new openings adhere to regulatory and brand standards. Data & Reporting Support: Compile and analyze development data to help inform strategic decisions, identifying trends or potential areas of concern. Generate reports on the status of current and upcoming development projects for management review. Maintain databases and development trackers to ensure accurate and timely information is readily available. Process Improvement: Assist with identifying areas for improvement within the development process, offering suggestions to streamline workflows and improve efficiency. Help implement best practices to improve communication and coordination between internal teams and franchisees. Support in the creation and revision of standardized documentation and process guidelines for location openings. Key Goals for the Role: Efficient Administrative Support & Documentation: Ensure all development documentation and records are maintained accurately and up to date, with a goal of achieving accuracy and completeness in records management. Provide administrative support that helps the team meet new location opening deadlines and ensures timely, well-organized operations. Seamless Franchisee Communication & Support: Achieve high satisfaction from franchisees on the support provided during the development process, based on regular feedback. Ensure that franchisee inquiries are addressed promptly, achieving a target response time of under 48 hours for routine questions. Process Optimization: Contribute to process improvement initiatives that lead to a reduction in delays or inefficiencies in the opening of new bakery locations, achieving 10% improvement in timelines or cost-saving measures. Identify and help implement new tools or practices that enhance the Development Team’s effectiveness Core Values/Leadership Competencies: Servant’s Heart Developer of people Vision casting Leads by example Spirit of a Champion Exhibits extreme ownership – 100/0! Mentality – 100% responsibility and zero excuses! Excellence driven, desires feedback and improvement Exhibits sound judgment Genuine Connections Intensely collaborative Professional with the ability to influence at all levels Communicates often and openly Qualifications: 2-4 years of experience in an administrative, project coordination, or operations support role within a multi-unit franchise or retail environment. Strong organizational and time management skills, with an ability to manage multiple tasks and deadlines. Excellent communication skills, both written and verbal, with experience handling vendor and franchisee relationships. Attention to detail and ability to manage large volumes of data and documentation. Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and familiarity with project management tools (e.g., Asana, Trello, Monday.com) is a plus. Ability to work collaboratively with cross-functional teams and support senior leadership. A proactive, problem-solving mindset and the ability to handle tasks independently while also being a team player. Bachelor’s degree in Business, Operations Management, or a related field (preferred). This is an exciting opportunity to support a growing and dynamic bakery franchise network. If you are detail-oriented, organized, and thrive in a fast-paced, team-driven environment, we would love to have you join our team! Why Nothing Bundt Cakes? We offer competitive benefits package including medical/dental/vision insurance, employee life insurance, unlimited PTO, paid holidays, 401(k), and cake and Bundtwear allowances. We provide a casual and collaborative work environment with a focus on increasing your wellbeing through company events, celebrations, and regular volunteer opportunities. CA Applicant Privacy Policy