Device Management Engineer – Cloud Services

Job Description This is a remote position. Device Management Engineer – Cloud Services We are seeking a Device Management Engineer to join the Cloud Services team, focused on deploying, troubleshooting, and maintaining the health of Windows 10/11 devices across our retail environments. This is a hands-on, OS-level operational role covering both new solution rollouts and break-fix resolution for devices that are not communicating, patching, deploying, or functioning properly. Strong, hands-on experience troubleshooting Windows 10 and Windows 11 patch and application deployments through Microsoft Intune Capable of learning and supporting Adaptiva Patch Highly skilled in diagnosing application and deployment failures using Windows Event Logs and Intune management logs Solid PowerShell scripting expertise for troubleshooting, automation, and remediation Experience implementing Intune policies for device configuration and security hardening Experience working with Intune provisioning, profiles, and application management Strong knowledge of Windows OS deployment, patching, and update troubleshooting/resolution techniques Comfortable working in a mission-critical environment where device downtime directly impacts restaurant operations This role requires working a shifted schedule to provide US overnight and US early-morning business-startup coverage Excellent written and verbal communication skills, with the ability to clearly explain technical issues to a variety of audiences Strong sense of ownership, urgency, and drive; resourceful and able to move forward independently in the face of ambiguity Demonstrable teamwork skills and ability to collaborate across support tiers Nice to have: Microsoft certification(s) related to Endpoint Management, Windows, or Microsoft 365 Prior experience supporting retail device fleets