DevOps Engineer

Job Description: • Provide Level 1 (L1) operational support for DevOps platforms, CI/CD pipelines, and application deployment environments. • Monitor build pipelines, deployment jobs, and automation workflows to ensure successful execution. • Perform initial troubleshooting of build failures, deployment issues, and pipeline alerts, escalating unresolved issues to L2/L3 DevOps engineers. • Monitor application and infrastructure logs to detect errors and performance issues. • Support CI/CD tools such as Jenkins, GitLab CI/CD, Azure DevOps, or similar platforms. • Assist with code repository management, including access requests, branch monitoring, and repository maintenance. • Monitor containerized applications and orchestration platforms (e.g., Docker, Kubernetes) and report abnormalities. • Support basic cloud platform monitoring for services running in environments such as AWS, Azure, or GCP. • Execute standard DevOps operational procedures including pipeline validation, environment checks, and deployment verification. • Assist in infrastructure monitoring and alert management using DevOps monitoring tools. • Maintain and update operational documentation, pipeline runbooks, and incident records. • Coordinate with development teams, infrastructure teams, and DevOps engineers during incident investigation and resolution. • Maintain monitoring alerts and ensure accurate ticket updates in ITSM platforms. • Support production, staging, UAT, and development environments to ensure deployment stability. • Provide 24/7 monitoring and operational support in a shift-based environment via remote or onsite support. Qualifications: • Basic understanding of DevOps principles, CI/CD pipelines, and automation workflows. • Familiarity with version control systems such as Git, GitHub, GitLab, or Bitbucket. • Exposure to CI/CD tools such as Jenkins, GitLab CI/CD, Azure DevOps, or similar platforms. • Basic knowledge of Linux operating systems and command-line operations. • Understanding of container technologies such as Docker and basic Kubernetes concepts. • Basic knowledge of cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform. • Familiarity with monitoring and logging tools such as Prometheus, Grafana, ELK Stack, or similar. • Experience with ITSM tools such as ServiceNow, Jira, or similar ticketing systems. • Understanding of incident management and escalation processes aligned with ITIL practices. • Good analytical, troubleshooting, and communication skills. • Ability to follow standard operating procedures and DevOps runbooks. • Strong interest in learning automation, scripting, and cloud technologies.