Devops L-1 Support role.

Job Description This is a remote position. L1 support (AWS infrastructure/app health Monitoring (No on-prem infrastructure), Incident Response, Operational support Acknowledge / Respond to alerts from tools like Splunk, Datadog, Incident tickets etc. Follow-up runbooks/SOPs Escalate unresolved issues to L2/L3 team Track MTTA/MTTR Basic AWS admin functions (EC2, S3, IDM, Access Control, Backups, Scheduled jobs, restart VMs/services etc.) Develop and maintain CI/CD pipelines and infrastructure as code (IaC) to support Plume Open Sync Cloud software and infrastructure updates enabling Cellular Backup (CBU). Troubleshoot and resolve infrastructure and deployment issues. Implement cloud and security best practices to improve reliability and scalability. Collaborate with development and operations teams to optimize deployments. Automate infrastructure provisioning and configuration management. Enhance monitoring and observability using Prometheus, Grafana, and ELK. Document processes and assist in knowledge sharing. Shift handover reporting