DEVOPS (OpenShift + Terraform @ L3 expertise)

Ability to travel / ability to be relocated for short periods in other countries

Hybrid work – 3 days per week on-site in the office (minimum) / 2 days per week remote

Kuala Lumpur

RM 15,000

Immediately or 1 month notice only

• 5 to 7 years experience Mulesoft platform management (not API development)

Technical Skills:

Mandatory:

• Terraform expertise. (L3/L4 expertise)
• OpenShift expertise (L3/L4 expertise)
• AWS basic knowledge
• Azure basic Knowledge
• basic on API Management
• 5 to 7 years experience Mulesoft platform management (not API development)
• GitHub expertise.
• Good level of experience with Authentication & Authorization mechanisms (API security standards and implementation (OAuth, OpenId))
• ITIL Process
• Argo CI\CD

Nice to Have:

• Mulesoft Flexgateway
• XML, XSD, WSDL, WS-*, Java, JSON
• Basic network skills: Virtual IPs, firewalls, LoadBalancer, etc
• Certificate lifecycle
• SOAPUI, Postman: User level skills.
• Silva
• Linux:

Non-Technical Skills:

• Experience of working alongside internal and external providers in an international context;
• Be required to work in professional cross teams environments, and at times, work autonomously;
• Communicating clearly, politely and respectfully in person, by telephone and in writing
• Explaining complex technical information simply
• Bringing people into conversations to ensure the right people are involved
• Knowing how to adapt to different people
• Influencing outcomes in order to drive projects forward
• Degree in a relevant area, such as, Computer Science or similar education;
• Availability to work out of regular working hours if ocasionaly required;

Responsibilities

• Provide daily operations support and maintenance.
• Analyze and resolve incidents within defined SLA timelines.
• Handle escalated tickets from L2 support teams.
• Manage platform capacity and performance to ensure availability, scalability, and optimal resource utilization.
• Perform troubleshooting using logs, monitoring tools, and system diagnostics.
• Conduct initial Root Cause Analysis (RCA) and recommend corrective actions.
• Support deployment, release, and production change activities.
• Manage service requests and operational support activities.
• Ensure timely communication and status updates for assigned tasks and incidents.
• Create and maintain operational documents, SOPs, and knowledge articles.
• Identify recurring issues and drive continuous service improvement.
• Develop and maintain automation scripts for repetitive operational tasks.
• Support major incidents and assist in service restoration activities.
• Participate in on-call or after-hours support when required.
• Maintain compliance with operational processes, security, and audit requirements.
• Provide knowledge transfer and guidance to junior support team members.
• Proactively identify risks, blockers, and improvement opportunities within the support environment.