Work Setup: Home-based (Philippines)
Work Schedule: Aligned with Australian business hours (7:00AM-4:00PM)
Employment Type: Full-time
What are we looking for?
Skills Required
- 2-3 years as an Account Manager, Client Success Manager, Client Services Manager, Project Coordinator, or similar role within a digital agency or technology company.
- Experience managing multiple client accounts simultaneously.
- Strong understanding of digital projects, websites, CMS platforms, and digital marketing.
- Experience coordinating website or digital development projects is highly desirable.
- Excellent written and verbal English communication skills with exceptional attention to detail.
- Confident leading client meetings and presenting project updates.
- Strong ability to write clear project briefs, meeting minutes, and technical documentation.
- Comfortable communicating with both technical and non-technical stakeholders.
- Highly organized with excellent time management and prioritization skills.
- Commercially minded with the ability to identify upselling opportunities and discuss project budgets and priorities.
ESSENTIAL SOFTWARE:
non negotiable
Teamwork, Content Management Systems (CMS) - WordPress, Webflow, Shopify, Squarespace, Wix, Project Management Software (e.g., Asana, Monday.com, ClickUp, Jira, Trello, Basecamp), Microsoft Office, Google Workspace, Microsoft Teams, Zoom, Google Meet, Website Management Platforms, Digital Marketing Platforms.
What will you do?
- Manage a portfolio of clients, acting as their trusted day-to-day contact.
- Build strong, long-term client relationships through proactive communication and exceptional service.
- Identify opportunities to grow existing accounts through new projects, enhancements, support agreements, and additional digital services.
- Plan and facilitate regular client meetings, including preparing agendas, documenting meeting notes, tracking action items, and following up on deliverables.
- Translate client discussions into detailed project briefs, user requirements, and actionable tasks for internal teams.
- Coordinate project workflows between clients, designers, developers, and technical stakeholders to ensure timely delivery.
- Monitor project progress, timelines, budgets, and deliverables while proactively communicating updates to clients.
- Escalate project risks early and collaborate with technical teams to develop effective solutions.
- Coordinate ongoing website maintenance and support requests, ensuring prompt resolution and high client satisfaction.
- Continuously identify opportunities to improve client experience, internal workflows, and communication processes.
- Maintain accurate project documentation and ensure all client requirements are captured clearly.
Candidates who are available to start immediately will be highly regarded.
Join the awesome team and enjoy these benefits & perks:
- WFH
- Equipment Provided
- HMO Day 1
- Financial Assistance Program
- Mandatory Government Benefits and 13th Month Pay
- Regular Company Events, Work Life Balance, and Career growth opportunities.
JOIN CONNECTOS NOW!
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
About the Role We're looking for a proactive and relationship-driven
Digital Account Manager / Client Success Manager to manage a portfolio of clients and ensure the successful delivery of digital projects. You'll serve as the primary point of contact, building long-term client relationships while coordinating with internal design and development teams to deliver exceptional results.
This role is ideal for someone with experience in a digital agency or technology environment who enjoys balancing client management, project coordination, and business growth.
#ConnectOSCareers #JoinConnectOS
Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.