Digital Adoption Lead

Job Description We are seeking a Technology Adoption Lead to drive the successful integration, adoption, and scaling of technology solutions across the organization. This role sits at the intersection of business strategy, technology, and change management, ensuring technology initiatives deliver measurable value and are effectively adopted by end users. Key Responsibilities Adoption & Change Management Strategy Lead the planning and execution of change management strategies to drive technology adoption, developing comprehensive approaches to overcome adoption barriers and sustain user engagement Partner with stakeholders across functions to align on adoption priorities, ensuring technology initiatives are sequenced and resourced for successful rollout Develop clear and compelling narratives around technology changes, helping stakeholders and end users understand the business value and their role in successful adoption Develop and maintain an in-depth understanding of the organization’s technology landscape and competitive environment to inform adoption priorities and ensure initiatives remain differentiated and forward-looking Adoption & Change Management Execution Develop and execute integrated communication, training, and enablement strategies to support technology rollouts Create scalable adoption assets, including marketing and training materials (e.g., playbooks, videos, FAQs, and reusable resources) Leverage a range of communication channels (e.g., intranet, webinars, email) to drive awareness and reinforce adoption Anticipate and address resistance, ensuring a smooth transition to technology-enabled workflows Build internal adoption capability by coaching and mentoring team members, fostering a culture of continuous learning and sustained technology engagement Stakeholder Engagement Act as a bridge between technical teams (Data, Product, Architecture, Engineering, Support) and business stakeholders Facilitate workshops and feedback sessions to ensure alignment, usability, and continuous improvement Build strong cross-functional relationships to champion technology initiatives Partner with cross-functional teams to define rollout readiness criteria, establish adoption processes, and ensure all stakeholders are aligned and prepared for successful technology deployments Program & Performance Management Define success metrics (e.g., adoption rates, ROI, productivity gains) for technology initiatives Maintain documentation of adoption activities, user feedback, and key challenges Monitor usage, gather insights, and continuously optimize adoption strategies Manage timelines, risks, and dependencies across technology programs within core tracking platforms Provide regular reporting on adoption progress, insights, and outcomes to stakeholders Stay current with industry trends and best practices in technology adoption and change management, proactively identifying opportunities to enhance adoption processes and outcomes Qualifications Required Bachelor’s degree in Business , Technology, or a related field AND 7+ years of experience in technology adoption, change management, or digital transformation OR Master’s degree in Business , Technology, or a related field AND 5+ years of experience in technology adoption, change management, or digital transformation OR equivalent practical experience Experience working with enterprise technology products or SaaS platforms Strong understanding of business process transformation and workflow optimization Preferred Background in consulting, transformation programs, or enterprise technology adoption Key Skills Innovative mindset with a track record of identifying opportunities for technology adoption and driving continuous improvement Strategic thinking, with the ability to develop and execute long-term adoption strategies aligned with organizational goals Strong cross-functional collaboration skills, with the ability to influence diverse stakeholders and drive change without authority Excellent communication and storytelling skills, translating complex technical concepts into clear business value Strong program and project management capabilities, with experience managing multiple initiatives simultaneously Ability to quickly understand and apply advanced technologies in a business context Data-driven approach to decision-making, with experience leveraging adoption and analytics tools to define and track success metrics, monitor usage, and continuously optimize outcomes Ability to create and scale enablement content using a range of tools (e.g., video, interactive guides, presentations) to support diverse learning styles Comfortable working across a variety of digital platforms and quickly adapting to new tools and technologies Ability to work effectively in a remote environment, demonstrating strong ownership, communication, and collaboration All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI‑assisted tools for administrative screening purposes only - never for decision‑making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.