Digital Building Support Engineer

Responsibilities Duties:  Subject Matter Expert in advanced-tier technical support to the client's customers via various channels, resolving escalated inquiries and critical issues.  Independently diagnoses and troubleshoots complex problems related to data ingestion, processing, and connectivity from diverse Building Automation Systems (BAS) and smart building sensors.  Manages and investigates deep-level platform functionality issues, intricate data discrepancies, and performance anomalies within the software.  Subject Matter Expert in advanced platform utilization, interpreting complex data insights, and optimizing system configurations for maximum operational efficiency and task prioritization.  Collaborates extensively with Digital Building Engineers, Integration Engineers, and Software Development teams to escalate, resolve, and prevent recurring complex technical issues, performing root cause analysis.  Contributes significantly to the development and enhancement of the technical knowledge base, creating solutions articles, advanced troubleshooting guides, and best practices documentation.  Facilitates in-depth remote diagnostics and assists with complex data connection configurations and system optimizations for customer sites.  Provides critical feedback to product and engineering teams based on recurring support trends and complex technical challenges to drive platform improvements.  Subject Matter Expert in Client's platform updates, new features, and cutting-edge practices in smart building technology, data analytics, and advanced troubleshooting.  Performs additional duties as assigned. Qualifications  Expert knowledge of Building Automation Systems (BAS), complex HVAC systems, building controls, and smart building technologies.  Advanced proficiency in diagnosing and resolving technical issues related to data connectivity, network protocols (e.g., BACnet IP/MSTP, Modbus, OPC UA, MQTT), and cloud-based SaaS platforms.  Exceptional analytical and problem-solving skills to perform deep dives into complex technical and data-related challenges in real-world building environments.  Ability to interpret and analyze complex technical documentation, schematics, and system architectures Education and Experience:  Minimum required Educational Degree: Bachelor's degree in Engineering (Mechanical, Electrical, Computer), Computer Science, Information Technology, or a closely relatedtechnical field.  2+ years of direct experience in technical support, field service, or a help desk role.  Experience with building analytics platforms or enterprise-level SaaS solutions is highly desirable.  Certification in specific BAS vendor certifications, ITIL Expert, CompTIA Network+, relevant cloud platform support certifications is a plus. Required Skills BAS, HVAC Years of Experience Needed 2