Digital Communications Manager

🌟 We're Hiring: Digital Communications Manager

📍 Location: United Arab Emirates (Remote)

🕒 Employment Type: Full-Time

💼 Experience Level: Mid-Level to Senior

🌐 Work Arrangement: Fully Remote

About Us

We are a digitally driven organization committed to building meaningful connections through strategic communications, innovative storytelling, and engaging digital experiences. Our distributed teams collaborate across Marketing, Corporate Communications, Public Relations, Brand Management, Content Strategy, Digital Marketing, Customer Experience, Information Technology, Analytics, and Executive Leadership to strengthen brand reputation, engage stakeholders, and deliver impactful communications across digital channels.

The Role

We are seeking an experienced Digital Communications Manager to lead digital communication strategies, online engagement initiatives, and corporate messaging across multiple digital platforms. The ideal candidate will oversee digital campaigns, content distribution, stakeholder communications, reputation management, and cross-functional collaboration while ensuring consistent, engaging, and measurable communication outcomes.

Key Responsibilities

• Develop and implement digital communications strategies, editorial calendars, and engagement plans aligned with organizational objectives and brand guidelines.
• Lead the planning, creation, publication, and optimization of digital communications across websites, social media platforms, email campaigns, mobile applications, blogs, and other digital channels.
• Collaborate with Marketing, Corporate Communications, Public Relations, Brand Management, Digital Marketing, Customer Experience, Human Resources, Information Technology, Legal, and Executive Leadership to deliver consistent messaging and integrated campaigns.
• Develop compelling digital content, executive communications, newsletters, press materials, multimedia assets, and thought leadership initiatives that strengthen brand awareness and stakeholder engagement.
• Manage corporate websites, content management systems (CMS), social media channels, email marketing platforms, and digital communication tools to ensure timely and accurate content delivery.
• Monitor digital conversations, audience sentiment, online reputation, media coverage, and emerging communication trends to identify opportunities and manage potential risks.
• Lead crisis communication efforts across digital platforms by coordinating timely messaging, stakeholder updates, and reputation management strategies.
• Monitor key performance indicators (KPIs) including website traffic, engagement rates, audience growth, click-through rates (CTR), email open rates, conversion rates, social media reach, share of voice, and stakeholder satisfaction.
• Conduct communication audits, campaign performance analyses, audience research, A/B testing, and continuous improvement initiatives to optimize communication effectiveness.
• Ensure compliance with UAE data privacy regulations, digital accessibility standards, intellectual property requirements, brand governance, and organizational communication policies.
• Manage digital communications budgets, agencies, creative partners, technology vendors, media monitoring platforms, and strategic communication initiatives.
• Drive digital transformation initiatives through artificial intelligence (AI)-powered content optimization, social listening platforms, marketing automation, customer engagement technologies, workflow automation, predictive analytics, and business intelligence solutions.
• Utilize Adobe Experience Manager, WordPress, HubSpot, Salesforce Marketing Cloud, Hootsuite, Sprout Social, Google Analytics 4, Google Search Console, Microsoft 365, Power BI, Tableau, Canva Enterprise, Adobe Creative Cloud, and collaboration platforms to measure communication performance and generate actionable insights.
• Prepare executive dashboards, communication performance reports, campaign analyses, stakeholder engagement summaries, reputation assessments, and strategic recommendations for senior leadership.
• Lead, mentor, and develop digital communication specialists, content creators, social media managers, communication coordinators, and cross-functional teams while fostering a culture of creativity, innovation, collaboration, accountability, and continuous improvement.

Requirements

• Bachelor's degree in Communications, Public Relations, Marketing, Digital Media, Journalism, Business Administration, English, or a related field.
• Master's degree or professional certifications in Digital Marketing, Corporate Communications, Public Relations, Content Strategy, Marketing Analytics, or equivalent are highly advantageous.
• Minimum 5 years of experience in digital communications, corporate communications, public relations, content marketing, digital marketing, or related roles.
• At least 2 years of experience managing digital communication teams, enterprise communication programs, integrated marketing campaigns, or cross-functional communication initiatives preferred.
• Strong understanding of digital communication strategies, social media management, content marketing, SEO, email marketing, analytics, reputation management, media relations, and stakeholder engagement.
• Experience with Adobe Experience Manager, WordPress, HubSpot, Salesforce Marketing Cloud, Hootsuite, Sprout Social, Google Analytics 4, Google Search Console, Microsoft Office Suite, Power BI, Tableau, Adobe Creative Cloud, and content management systems.
• Familiarity with AI-powered content generation, marketing automation, social listening, customer engagement platforms, predictive analytics, workflow automation, and digital experience technologies is highly advantageous.
• Strong leadership, communication, stakeholder management, storytelling, analytical thinking, organizational, project management, presentation, and problem-solving skills.
• Ability to manage multiple communication initiatives while balancing business priorities, audience expectations, brand consistency, budgets, timelines, and organizational objectives.
• Ability to work effectively in a remote environment with distributed teams, virtual collaboration platforms, agencies, media partners, and global stakeholders.

What We Offer

• Fully remote work arrangement with flexible collaboration across global communications and marketing teams.
• Competitive compensation package with performance-based incentives.
• Professional development and communications leadership growth opportunities.
• Exposure to AI-powered communication technologies, digital engagement platforms, advanced analytics, and innovative marketing solutions.
• Collaborative culture focused on creativity, transparency, innovation, accountability, and continuous improvement.
• Opportunity to shape the organization's digital voice by leading strategic communications that build trust, strengthen brand reputation, and create meaningful stakeholder engagement.