Digital Engagement Service - Team Leader

Overview Digital Engagement Team Leader Help shape the future of digital support. Some leadership roles manage services. This one helps transform lives. At Change Grow Live, we're using digital innovation to make support more accessible, responsive and effective for the people who need it most. As our new Digital Engagement Team Leader , you'll play a key role in leading that journey. You'll inspire and support a team delivering life-changing interventions through digital channels, helping people access high-quality support wherever they are. If you're passionate about people, excited by innovation and motivated by meaningful work, this could be your next opportunity. Why this role? Digital engagement is transforming the way people connect with support services. This role gives you the opportunity to lead a talented team, influence how digital services evolve and help create better experiences for thousands of people accessing our services. You'll work at the intersection of people, leadership and innovation, creating an environment where colleagues can thrive and service users receive outstanding support. What you'll be doing You'll provide leadership to a team of Digital Engagement Workers, ensuring high-quality, person-centred support is delivered through telephone, virtual and digital channels. Along the way, you'll: Lead, coach and develop a geographically dispersed team. Create a positive, inclusive and high-performing team culture. Drive service quality, performance and continuous improvement. Use insight, feedback and data to improve outcomes. Champion safe, accessible and inclusive digital support. Build strong relationships with colleagues, partners and stakeholders. Support the development of innovative digital ways of working. Help shape the future of digital engagement across Change Grow Live. Where you will work: Location: This is a remote role with flexibility on where you're based. Your contractual base will be your nearest Change Grow Live office , with occasional travel across England and Scotland to connect with colleagues, support services and help drive the success of our Digital Engagement Service. Hours: Full time, 37.5 hours per week. Contract: Permanent Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and any associated payments will be pro rata based on contracted hours. Where applicable, London Weighting will be determined by your contractual service base. Interviews will take place on 25th August 2026. We kindly ask that you ensure you are available to attend on this date before submitting your application. Responsibilities About you You're someone who knows that great leadership is about creating the conditions for others to succeed. You're comfortable leading through change, building trusted relationships and bringing people together around a shared purpose. You'll likely bring: Experience leading teams within health, social care, wellbeing or related services. Experience managing performance, quality and service improvement. Confidence leading remote, hybrid or geographically dispersed teams. Strong communication and stakeholder engagement skills. Experience using data and insight to drive decision-making. Knowledge of safeguarding, governance and risk management. Most importantly, you'll believe in the potential of people and be passionate about helping others achieve positive change. Why join Change Grow Live? This is an opportunity to be part of an organisation that's ambitious about the future and committed to delivering services that are innovative, inclusive and person-centred. You'll have the chance to: Lead an innovative digital service. Influence how support is delivered in the future. Develop your leadership skills and career. Work alongside passionate and supportive colleagues. Make a real difference to people's lives every day. Be part of something meaningful. Our values guide everything we do. Be Open. Be Compassionate. Be Bold. If those values reflect how you lead, we'd love to hear from you. Apply today and help us create the future of digital engagement at Change Grow Live. A note about using AI in your application AI can be a really helpful tool when putting together your application, and we're happy for you to use it. However, what we're most interested in is you. We want to understand your experiences, achievements and strengths, so please make sure your application reflects your own story and clearly shows how you meet the essential criteria and the impact you've made in previous roles. There's no need to write in a particular style. The strongest applications are those that are authentic, specific and clearly demonstrate your skills, experience and potential. We look forward to learning more about you. We reserve the right to close this opportunity early if we receive a high number of applications, so we encourage you to apply as soon as possible. Please note: This opportunity is not eligible for visa sponsorship . Applicants must already have the right to work in the UK at the time of application. Salary Range (pro rata if part time) CGL points 31 to 33 (£36,101.10 - £38,114.53) ILW / OLW /Fringe N/A - Outside London Weighting Area Interview Date 26/8/2026 Closing Date 9/8/2026 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: David Lucas | [email protected] This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.