Digital Engagement Worker

Overview Digital Engagement Worker Nottinghamshire | Home Based | Full Time | 37.5 Hours Help shape the future of recovery support. Recovery doesn't always begin by walking through a door. Sometimes it starts with a phone call. A video conversation. A moment when someone feels ready to make a change. At Change Grow Live, we are expanding how people access drug and alcohol support. Our Digital Engagement Service provides flexible, structured interventions remotely, helping people engage earlier, reduce harm and take meaningful steps towards recovery. We are looking for a Digital Engagement Worker to support people across Nottinghamshire through compassionate, evidence-informed digital interventions. Guided by our values— Be Open, Be Compassionate and Be Bold —we're creating services that are more accessible, more innovative and designed around the people who use them. Through our Digital Engagement Service, we're reaching people in new ways, reducing barriers to treatment and making recovery support available wherever it's needed. The opportunity You will build trusted relationships with people experiencing lower-level drug and alcohol use, delivering a programme of virtual sessions by telephone, Microsoft Teams and other digital channels. From assessment and recovery planning through to harm reduction, brief interventions and aftercare, you will help people understand their options, build confidence and connect with the support that is right for them. You will use motivational interviewing and trauma-informed approaches, respond confidently to risk and safeguarding concerns, and work closely with local Change Grow Live teams and partner organisations to create a smooth pathway between digital and community services. Although this is a home-based role, you'll be supporting people across Nottinghamshire and will occasionally work from one of our local hubs. A good understanding of Nottinghamshire, its communities, treatment pathways and wider support networks is essential, enabling you to connect people with the right support at the right time. The details Location: Home based, supporting people across Nottinghamshire, with the option to work from a local hub where required. Hours: Full time, 37.5 hours per week. The role includes some evening and weekend working as part of a rota. Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and any associated payments will be pro rata based on contracted hours. Responsibilities What you will bring You're someone who believes that meaningful relationships can be built through empathy, curiosity and trust—even when those conversations happen online. You'll have experience supporting people affected by drug and alcohol use, or within a related health or social care setting, together with a strong understanding of recovery, harm reduction and person-centred practice. You will understand recovery, harm reduction and person-centred practice, and be confident building relationships in a non-face-to-face environment. You will also bring sound judgement, strong digital communication skills and the ability to manage risk, safeguarding and competing priorities. Knowledge of brief interventions, motivational interviewing and trauma-informed care will be important. Experience of digital service delivery, early intervention or digital inclusion would be an advantage. Above all, you will be someone who listens, adapts and believes that meaningful change can begin with a single conversation. Why Change Grow Live? At Change Grow Live, we're building the future of recovery services. Our strategy is centred on improving access, embracing digital innovation and creating services that are evidence-based, person-centred and rooted in communities.Our values — Be Open, Be Compassionate and Be Bold — shape how we work with people, partners and each other. Joining our Digital Engagement Service means being part of a national team that's redefining how people access support—making it easier, more flexible and more responsive than ever before. You will also receive 25 days’ annual leave plus bank holidays, rising to 30 days with service, a paid weekly Wellness Hour, pension, employee support, discounts and opportunities to develop your career. AI can help you prepare an application, but it can't tell your story. We want to understand your experiences, your achievements and what motivates you, so please make sure your application genuinely reflects you and is written in your own words. Direct applications only — we will not be engaging agencies for this vacancy. This role is not eligible for visa sponsorship . Applicants must already have the right to work in the UK at the time of application. We are unable to support new visa applications or extensions. We reserve the right to close this vacancy early if we receive a high number of applications. Help redefine how people access recovery support. One conversation could change a life. Please note that we are not accepting applications from recruitment agencies for this vacancy. Direct applications only. Salary Range (pro rata if part time) CGL points 23 to 28 (£28,557.79 - £32,802.41) ILW / OLW /Fringe N/A - Outside London Weighting Area Interview Date 13/8/2026 Closing Date 4/8/2026 This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.