Digital Learning Support Specialist

Job Title: Digital Learning Support Specialist

Location: Remote within the UK

Reporting to: Digital Platforms Manager

Salary: £24,000–£29,500 per annum

Employment: Full-time/ Part-time/ Permanent

Vacancy closing date: 28 August

(Please note applications will be reviewed, and interviews will be conducted throughout this advert's duration)

About Us

At the British Safety Council, we believe that no one should be injured or made ill through their work. For nearly 70 years, we have been helping organisations create safer, healthier and more sustainable workplaces through expert training, consultancy, campaigns and practical solutions. Today, we work with businesses of every size across the UK and internationally, combining decades of expertise with innovative digital learning to help people and organisations thrive. Whether it's developing workplace skills, improving wellbeing or driving a stronger safety culture, our work makes a real difference.

Brief description of the role

We are looking for a Digital Learning Support Specialist to join our growing Digital Learning team. You will be the first point of contact for customers using our digital learning platforms, providing friendly, knowledgeable support and helping resolve technical issues quickly and effectively. Whether you are troubleshooting alongside a client over Microsoft Teams or responding to support requests, you will play a key role in delivering an excellent customer experience.

This role goes beyond day-to-day support. You will help improve how we deliver digital learning by maintaining knowledge articles and FAQs, carrying out quality assurance checks on learning content, identifying opportunities to automate repetitive tasks and supporting the development and enhancement of our Learning Management Systems. If you enjoy solving problems, improving processes and using technology to create a better customer experience, this is an exciting opportunity to make a real impact while developing your career. Please click Apply to read the full job description.

What we are looking for

• At least two years’ experience in a Learning Management System technical support or quality assurance role.
• Strong troubleshooting and problem-solving skills, with a logical approach to resolving technical issues.
• Knowledge of digital learning software, products and Learning Management Systems.
• Excellent customer service, communication and relationship-building skills.
• Strong organisational and time-management skills, with the ability to manage competing priorities and deadlines.
• High attention to detail and experience carrying out quality assurance checks.
• Experience using CRM and ticketing or support desk systems.
• Confidence working both independently and as part of a team in a fast-paced environment.
• A proactive, customer-focused approach and a willingness to support continuous improvement.
• Experience with Salesforce or Salesforce Service Cloud would be desirable.

Benefits

🌴 25 days annual leave with holiday buying and selling option

🩺 Health cash-plan benefits upon joining

🛡️Life Assurance Cover

🍎 Private medical and dental cover on completion of the probationary period

🌍 Work from abroad for up to six weeks per year (subject to IT and GDPR compliance)

👶 Enhanced maternity, paternity and shared parental leave

🏡 Flexible working

🌿 Other wellbeing activities

What do you need to do next?

If you are interested in this role, please click on the application link to view the full job description and details of the benefits package. You will then be able to submit an up-to-date copy of your CV along with a covering letter explaining why you are the right candidate for the role.

💙 We are proud to be a Disability Confident employer. As part of the Disability Confident scheme, if you are disabled and meet the essential criteria for the role, we guarantee you an interview.