Digital Marketing Account Manager (Remote)

Remote | Full-Time | South Africa | Supporting U.S.-Based Clients

At Deck Builder Marketers (DBM), our Account Managers do far more than answer emails or schedule meetings. They become trusted advisors to the business owners we serve.

We're looking for a South Africa-based Account Manager with experience in client success, account management, or project management within a marketing or digital marketing agency. As the end-to-end relationship owner from onboarding through the entire client lifecycle, you'll guide clients through launching their marketing program, build long-term partnerships, confidently communicate digital marketing strategies, and coordinate cross-functional teams to help business owners achieve measurable growth.

This role is ideal for someone who enjoys building long-term client relationships, confidently communicating digital marketing strategies, partnering with cross-functional marketing teams, and helping business owners achieve measurable growth.

Because you'll work directly with our U.S.-based clients and team members, you must be comfortable working U.S. Eastern Time business hours and communicating fluently in English.

If you're someone who thrives on communication, organization, strategic thinking, and creating exceptional client experiences, we'd love to meet you.

Deck Builder Marketers is a specialized, full-service digital marketing agency that works exclusively with deck builders across North America.

Our mission is simple: Help deck builders dominate their local markets and generate consistent, high-quality leads.

We're a fully remote team that believes great marketing starts with great people. We value ownership, continuous improvement, collaboration, and building long-term partnerships; not only with our clients, but with one another. When our clients grow, we grow.

Every client who partners with Deck Builder Marketers is trusting us to help grow one of the most important investments in their life; their business.

As an Account Manager, you'll own the client relationship from the moment they transition from Sales through their entire partnership with DBM. You'll create an exceptional first impression during onboarding, guide clients through the launch of their marketing program, and continue as their primary relationship owner for the long term.

You'll partner closely with Strategists and our marketing fulfillment teams to help clients understand their marketing performance, align initiatives with their business goals, and ensure they always feel informed, supported, and confident in the direction of their marketing.

This role isn't about simply managing projects or responding to emails. It's about building trusted partnerships, proactively solving problems, translating complex marketing concepts into meaningful business conversations, and helping clients understand how SEO, websites, paid advertising, content marketing, CRM systems, and digital marketing strategy all work together to generate leads and grow their business.

You'll become a trusted advisor who helps clients feel confident not only in what we're doing, but why we're doing it.

• Welcome new clients and establish a strong relationship from day one.
• Lead client kickoff and onboarding meetings.
• Set clear expectations around timelines, deliverables, communication, and next steps.
• Collect required assets, information, and platform access needed to begin marketing.
• Coordinate with Strategy, Creative, Development, SEO, Paid Ads, Content, and CRM teams throughout onboarding.
• Keep onboarding projects organized, proactively identify roadblocks, and maintain momentum through launch.
• Help clients understand how their website, SEO, Paid Advertising, Content, CRM, and other marketing initiatives work together to support their business goals.

• Serve as the primary point of contact for your assigned client portfolio.
• Build trusted relationships through proactive communication and consistent follow-through.
• Develop a deep understanding of each client's business goals, priorities, and challenges.
• Ensure clients feel supported, informed, and confident throughout their partnership with DBM.

• Partner closely with Strategists to communicate marketing performance and strategic recommendations.
• Help clients understand how SEO, Paid Advertising, Website Development, Content Marketing, and CRM initiatives support their business goals.
• Translate marketing terminology into language clients easily understand.
• Reinforce the strategy behind recommendations so clients understand the value behind every initiative.

• Proactively identify opportunities to strengthen client relationships and improve account health.
• Recognize retention risks early and work collaboratively to develop solutions.
• Celebrate client successes and reinforce the value of our partnership.
• Identify opportunities for additional services that align with client goals.

• Coordinate communication between clients and internal marketing teams.
• Partner with Strategists, SEO Specialists, Paid Ads Specialists, Designers, Developers, Content Specialists, and CRM Specialists to ensure exceptional client outcomes.
• Communicate client priorities clearly so projects remain aligned and moving forward.
• Advocate for clients while balancing agency priorities and team capacity.
  

• Enjoy building long-term relationships with business owners.
• Love helping clients understand how digital marketing drives measurable business growth.
• Naturally build trust through honest, proactive communication.
• Stay calm and solutions-focused during challenging conversations.
• Enjoy collaborating across multiple teams to solve complex problems.
• Are highly organized and able to manage multiple client relationships simultaneously.
• Take ownership of outcomes instead of simply completing tasks.
  

• 3-5+ years of experience in Account Management, Client Success, Client Services, or Project Management within the marketing or digital marketing industry.
• Experience managing multiple client relationships simultaneously.
• Experience working in a marketing or digital marketing agency supporting services such as SEO, Paid Advertising, Website Development, Content Marketing, CRM implementation, Local SEO, or marketing automation is highly preferred.
  

• Outstanding written and verbal communication.
• Exceptional organization and relationship management skills.
• Strong problem-solving and critical thinking abilities.
• Ability to confidently lead client meetings and strategic conversations.
• Working knowledge of digital marketing concepts including WordPress websites, SEO, Paid Advertising, CRM platforms, website development, and lead generation strategies.
  

• Experience with ClickUp.
• Experience with HighLevel, HubSpot, or similar CRM platforms.
• Experience with Google Analytics, Google Search Console, or marketing reporting platforms.
• Experience managing recurring client relationships in a digital marketing agency.
  

At Deck Builder Marketers, we invest in our people just as much as we invest in our clients.

When you join our team, you'll have opportunities to:

• Build meaningful relationships with business owners across North America.
• Work alongside a collaborative, high-performing remote team.
• Learn from experienced digital marketing professionals.
• Grow your career with clearly defined development opportunities.
• Partner directly with Strategists and marketing specialists to help clients achieve measurable growth.
• Make a real impact on the success of both our clients and our company.
  

• 100% Remote - South Africa
• Full-Time
• $34,000-$38,400 USD annual compensation
• U.S. Holidays Off
• Unlimited PTO after 90 days
• Quarterly Performance-Based Bonus Opportunities
• Ongoing Professional Development & Career Growth Opportunities
  

At Deck Builder Marketers, we hire for character just as much as capability.

We look for people who embody our Core Values:

• Straight Shooters – We keep it real by speaking up, solving problems, and staying honest. That's how we build trust.
• Better Together – We're stronger as a team. We lift each other up and always have each other's backs. No one's ever on their own here.
• Master Craftsmanship – It's our magic touch. We're all about learning, growing, and perfecting the art of deck building marketing. Curiosity drives us, and we never stop improving.
• Empathy in Action – We lead with care and respond with urgency. We treat each other with respect and compassion—and we act fast when someone needs support. Every voice matters. Every concern is valid.
• Extreme Ownership – We own our roles, our results, and our impact. No passing the buck. When challenges come up, we step up, take responsibility, and see things through.
  

If you're excited about building trusted relationships, helping business owners understand the power of digital marketing, and joining a team that values ownership, collaboration, and continuous growth, we'd love to hear from you.

To apply, submit your application here: https://deckbuildermarketers.com/account-manager-digital-marketing-agency/