Digital Marketing Project Coordinator

Job Description This is a remote position. About the Company The company is a digital marketing agency serving home services businesses, including pest control, lawn care, and related industries. Its Client Delivery team keeps client websites and platforms running smoothly, launching on time, and set up for long-term success. About the Role The company is looking for a Project Coordinator to serve as the operational engine behind its standard website project delivery for clients. The Project Coordinator will own templated website projects from kickoff to launch, keep cross-functional teams accountable to timelines, and execute client-facing platform tasks with speed and accuracy. This role is a great fit for someone who thrives on organization, doesn't need to be told twice to update a status, and enjoys being the person who keeps a project moving. Responsibilities Own Basic Templated Website Projects Manage all standard templated website projects for clients, from kickoff through launch. Organize and assign tasks within the project template at the start of each engagement. Hold cross-functional teams (Accounts, SX, Engineering, and Digital Ads) accountable to the established timeline. Drive projects to launch efficiently, with a focus on speed, accuracy, and clear communication. Spot early when a project is drifting from the standard template flow and escalate to the PM or manager. Execute Client Website Tasks Complete client-facing website tasks on the company's platform (copy updates, page edits, etc.) accurately and on time. Communicate expected turnaround times clearly for all active requests. Escalate tasks to Engineering promptly when they require a dev solution; once escalated, ongoing task and sprint communication shifts to the PM. Communicate with clients on the lowest tier (SMB) through email and calls. Monitor the intake form and voicemail inbox and escalate in the appropriate manner. Own Tool Setup & Quality Maintain proper project management structure, task creation, assignment, and status hygiene for all projects. Ensure accurate client setup and data tracking in the analytics platform. Verify correct call tracking configuration for assigned clients. Keep tool setup accurate over time, not just at project launch. Support Client Offboarding Execute assigned offboarding tasks as part of the termination project rollout. Remove clients from relevant tools, trackers, and platform access as directed. Ensure a clean, organized transition off the company's platforms within the offboarding window. Show Up for the Team Come prepared to recurring team touchpoints: bi-weekly team meetings, pod meetings, and 1:1s with a manager. Be ready to speak to active project statuses, turnaround times, and blockers. Contribute ideas and observations that improve delivery processes during monthly ideas reviews. What Success Looks Like 90%+ of templated projects launch within the standard timeline. 100% of new projects have tasks organized and assigned correctly within 48 hours of kickoff. Platform-executable client tasks completed within a week, with turnaround communicated at intake. Dev-required tasks escalated to Engineering within 3 business days of identification. Project management, call tracking, and analytics tools configured correctly for every new project before kickoff. All offboarding tasks completed within the designated termination window. Consistently walking into meetings with statuses, turnarounds, and blockers already in hand. Requirements Strong organizational skills and comfort managing multiple projects at once. Proactive communicator who shares updates before being asked. Ability to distinguish what's in scope versus what needs to be escalated, and the judgment to escalate quickly. Experience with (or ability to quickly learn) project management, call tracking, and reporting tools. Comfortable working remotely and collaborating across teams (Accounts, SX, Engineering, Digital Ads). A bias toward action: preferring to fix or flag something rather than wait to be asked. The strongest Project Coordinators in this role run clean, trustworthy project boards, communicate proactively so no team is ever surprised by a deadline, execute platform tasks quickly and correctly, know exactly when to escalate, treat tool quality as an ongoing responsibility, and bring ideas that make the whole team better. Tools Project management platform – used for project structure, task creation, assignment, and status tracking across all client projects. Call tracking software – used to verify correct configuration for assigned clients. Performance/analytics tracking platform – used for client setup and data tracking. Benefits Monthly Salary: $1,800–$2,400 USD Location: Remote – LATAM