Digital Personalization Strategist

The Opportunity: We’re looking for a strategic and analytically minded Personalization Strategist to lead the design, implementation, and optimization of dynamic digital experiences that drive engagement, improve customer journeys, and support business goals. Reporting to the Personalization Manager, you will play a key role in shaping the personalization strategy, developing audience targeting frameworks, and deploying data-informed experiences across channels using platforms like Adobe Target. This role is both strategic and executional, requiring an understanding of behavioral data, UX best practices, marketing technology, and the customer lifecycle. You’ll collaborate across functions—including Analytics, Web, Content, and CRM—to build scalable personalization systems that drive measurable impact. What we're looking for Education: High School Diploma required, Bachelor’s Degree in Marketing, Data Science, Management Information Systems (MIS), and Computer Science strongly preferred. Experience: 3–5+ years of experience in personalization, digital marketing, UX optimization, or marketing technology roles. Proficiency with web analytics tools (e.g., Adobe Analytics, Google Analytics, Looker Studio) and experience partnering with data and technical teams. Familiarity with HTML, CSS, or front-end code structures and how they impact rendering and personalization deployments. Experience with CDP platforms, CRM integrations, or audience orchestration tools. Understanding of UX design, behavioral science, or CRO frameworks. Experience working in a B2B, SaaS, or multi-region environment with complex customer journeys. Extensive hands-on experience with Adobe Target, Optimizely, Dynamic Yield, or other experimentation/personalization platforms. Strong understanding of segmentation, lifecycle marketing, targeting logic, and A/B testing methodologies. Exceptional cross-functional collaboration skills and the ability to translate data into actionable insights. Highly organized, detail-oriented, and comfortable working in Agile or matrixed environments. How you will thrive and create an impact Personalization Strategy & Experience Design Develop and implement personalized experience strategies that support customer acquisition, engagement, and retention across digital channels. Partner with Marketing, Product, and Content teams to align personalization efforts with campaign objectives, lifecycle touchpoints, and segment-level goals. Translate strategic personalization ideas into scalable experiments, decision logic, and test frameworks based on user behavior and business priorities. Audience Segmentation & Targeting Frameworks Own the development and refinement of audience segmentation strategies using behavioral, demographic, CRM, and lifecycle data. Collaborate with Analytics and MarTech teams to define targeting rules, segment logic, and eligibility criteria to support dynamic content delivery. Optimize targeting strategies over time based on campaign performance and evolving customer behavior. Testing, Optimization & Experimentation Lead the execution of A/B, multivariate, and rule-based personalization experiments across web and mobile experiences using Adobe Target or similar platforms. Define hypotheses, KPIs, and success criteria for each experiment and ensure proper documentation and QA across all variants and channels. Use test results to inform future personalization strategies and recommend scalable experience enhancements. Reporting & Continuous Improvement Partner with Analytics to analyze campaign results and build dashboards that surface key insights and audience behaviors. Contribute to post-campaign reviews, surfacing learnings that influence both nearterm optimization and long-term content strategy. Identify personalization opportunities based on gaps in the customer journey, new data availability, or platform capabilities. Cross-Functional Program Leadership Act as the personalization point of contact for Web Production, Creative, Content Strategy, CRM, and Demand Generation teams. Collaborate on campaign planning to ensure personalized experiences are integrated from the start, not treated as add-ons. Stay up to date on industry trends and platform updates to continuously evolve internal personalization practices. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer. Why Avantor? Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today! Pay Transparency: The expected pre-tax pay for this position is $78,000.00 - $125,350.00 Actual pay may differ depending on relevant factors such as prior experience and geographic location. EEO Statement: We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. For more information about equal employment opportunity protections, please view the Know Your Rights poster . Privacy Policy: We will use the personal information that you have submitted to us in order to consider your application for the relevant role. Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests. 3rd Party Non-Solicitation Policy: By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation. Avantor offers a comprehensive benefits package including medical, dental, and vision coverage, wellness programs, health savings and flexible spending accounts, a 401(k) plan with company match, and an employee stock purchase program. Employees also receive 11 paid holidays, accrue 18 PTO days annually, are eligible for volunteer time off and 6 weeks of 100% paid parental leave (except in states that offer paid family leave). These benefits may not apply to employees covered by a collective bargaining agreement or those subject to other eligibility rules.