Digital Small Commercial Underwriting Manager

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow. At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best. The Alternative Distribution team drives small commercial distribution through digital channels, offering direct-to-consumer options, agent quoting, and API connections. Our products include Worker’s Compensation, BOP, and General Liability, all supported by advanced rate, quote, and bind technology. Enjoy the innovative Insurtech world backed by a stable Fortune 500, A+ rated insurance carrier. As Underwriting Manager, you will directly manage a team of small commercial underwriters. While also collaborating closely with IT, business analysts, and product teams to profitably grow our small commercial portfolio. We are looking for an individual who is able to work a hybrid schedule out of Windsor, CT or Cincinnati, OH office. Essential Job Functions and Responsibilities: Oversee Underwriting team operations, optimizing workflows and ensuring high productivity. Develops and implements strategic plans for the Underwriting team to ensure alignment with business goals and objectives. Oversee comprehensive reviews of risk assessments to validate and verify the accuracy of underwriting decisions. Cultivates and leverages strategic relationships with internal and external stakeholders to drive profitable growth. Ensures meticulous documentation of underwriting decisions and maintains compliance with state and federal insurance regulations. Responsible for assessing policy renewals and modifications, identifying potential improvements and ways to mitigate risks. Ensures high-quality customer service. Develops and monitors management reports on service levels, activities, and customer experiences. Recommends and implements improvements as needed. Manages and updates underwriting rules and guidelines, rating manual rules, and insurance laws and regulations as needed. Performs other duties as assigned. Job Requirements Education: Bachelor’s Degree in Business, Economics, Risk Management and Insurance, or a related field or equivalent experience. Experience: Generally, a minimum of 9 years of underwriting experience or a related field, including a minimum of 4 years of leadership experience. Completion of or continuing progress toward a professional designation preferred, such as Associate in Underwriting (AU), Chartered Property Casualty Underwriter (CPCU), Certified Insurance Counselor (CIC), Program in General Insurance (INS) or Associate of Risk Management (ARM), or a marketing designation. Scope of Job/Qualifications: Typically manages 2 or more reports. Implements policies, procedures, and strategies under the direction of management. Leads and mentors Underwriter employees, ensuring they excel in their roles. Serves as a resource on Underwriting policy and procedures. Responsible for identifying opportunities for process improvements and implementing best practices to enhance efficiency and service quality. Responsible for performance and coaching of staff and decisions regarding talent selection, development, and performance management. Ensures new members of the team receive proper training and meet performance targets. Business Unit: Alternative Distribution Benefits: We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits. Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers . *Excludes seasonal employees and interns.