Digital Solutions, Team Lead

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job Description: Digital Solutions, Team Lead 3M Health Care is now Solventum At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you. The Impact You’ll Make in this Role As a Digital Solutions, Team Lead you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by: Providing day-to-day leadership, coaching, and operational support to Digital Solutions Support representatives, including onboarding, training, quality reviews, and ongoing employee development. Monitoring service levels, quality, productivity, and customer satisfaction metrics; identifying trends and supporting workforce planning, reporting, and operational initiatives. Resolving complex customer inquiries and escalations across phone, email, and web-based channels while reinforcing a consistent, high-quality customer experience. Partnering with Sales, Clinical Support, IT, Operations, Commercial Excellence, and Product teams to address systemic issues and implement process improvements. Supporting user acceptance testing, system enhancements, and deployment activities for Express Therapy Portal™, Express™, and other digital healthcare solutions. Your Skills and Expertise To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications: Bachelor’s degree or higher AND two (2) years of customer service, call center, technical support, healthcare support, or digital solutions support experience. OR High School Diploma/GED AND six (6) years of customer service, call center, technical support, healthcare support, or digital solutions support experience. In addition to the above requirements, the following are also required: One (1) year of leadership, mentoring, coaching, or team lead experience Experience supporting customers through phone, email, and web-based communication channels Experience using Microsoft Office applications and navigating multiple systems simultaneously Additional qualifications that could help you succeed even further in this role include: Bachelor’s degree or higher in Business, Healthcare Administration, Information Technology, or a related field from an accredited institution Experience supporting healthcare technology, digital solutions, software-as-a-service (SaaS) platforms, or medical device products Experience monitoring operational metrics, including service level, quality, productivity, and customer satisfaction Experience facilitating training, coaching employees, and leading process improvement initiatives Experience supporting remote or hybrid teams and communicating effectively across all levels of an organization Work Location: Remote - San Antonio, Texas Travel: May include up to 10% domestic travel Relocation Assistance: Not authorized Must be legally authorized to work in the United States without sponsorship for employment visa status (e.g., H-1B status). Supporting Your Well-being Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. Diversity & Inclusion We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the travelling community. Applicable to US Applicants Only:The expected compensation range for this position is $50,240 - $69,080, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-Rewards Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties. Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers. Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com . Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains. Please note, Solventum does not expect candidates in this position to perform work in the unincorporated areas of Los Angeles County. Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly. Solventum Global Terms of Use and Privacy Statement Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms. Please access the linked document by clicking here . Before submitting your application you will be asked to confirm your agreement with the terms.