Director, Account Management

Job Description Position Overview Momentive Software is building its first dedicated Account Management team, and this role leads it. The Director, Sales – Account Management will hire, train, and lead a new team of Account Managers who own the health, retention, and growth of our existing client relationships. This is a zero-to-one role. You will define how Momentive manages accounts after the sale — from the team’s structure and duties to its process, tools, and targets — and then build the team that delivers it. Position Summary This role owns net revenue retention across Momentive’s client portfolio. You will design the Account Management function from the ground up: team structure, territories, quotas, and day-to-day duties. Then you will hire and coach the Account Managers who run it. You report to Josh Martin, SVP, Sales and work closely with Sales, Customer Success, Product, and Professional Services so clients renew, expand, and stay with Momentive. A Day in the Life Build the Account Management team from the ground up: define team structure, territories, and hiring plan, then recruit and onboard the first Account Managers. Define the Account Manager role itself, including the core duties this team will own: Manage a portfolio of existing Momentive clients, serving as their main point of contact after the sale. Own renewals and retention for assigned accounts, working to catch churn risk before it happens. Find and close expansion opportunities — cross-sell and upsell across the Momentive product portfolio. Run regular account reviews with clients to track goals, surface risks, and show the value Momentive delivers. Partner with Customer Success and Support so clients get one connected experience, not a handoff. Keep Salesforce and related systems current with account plans, pipeline, and renewal dates. Track and report against net revenue retention (NRR), renewal rate, and expansion targets. Set quota, compensation recommendations, and success metrics for the Account Manager role, in partnership with Sales leadership and RevOps/Finance. Coach and develop Account Managers through pipeline reviews, call shadowing, and account planning sessions. Own the team’s forecast for retention, expansion, and renewal bookings, and report it monthly and quarterly to sales leadership. Partner across Sales, Customer Success, Product, Marketing, and Professional Services to close gaps in the client experience. Build the playbooks, templates, and enablement materials the Account Management team will use every day, including account plans, QBR decks, and renewal scripts. Bring the client’s voice into product and roadmap conversations, flagging themes you see across the portfolio. Stay current on the association and nonprofit technology landscape and the competitive dynamics that affect client retention. We are looking for someone who brings Experience: 8+ years of B2B SaaS sales or account management experience, including at least 3 years leading a team. A track record of building a function, program, or team from scratch — not just running one that already exists. Direct experience owning retention and expansion revenue against net revenue retention (NRR) targets. Experience hiring, onboarding, and coaching account management or sales talent. Comfort operating in a private equity-backed environment with clear, near-term performance expectations. Experience working with executive-level client stakeholders and navigating multi-threaded accounts. Familiarity with the association, nonprofit, or membership technology space is a plus. Technical/Computer Skills: Salesforce, or a comparable CRM, used for forecasting, pipeline, and account management. Gong, Salesloft, or equivalent sales engagement and conversation intelligence tools. Microsoft Office 365, including Excel for reporting and quota modeling. Other Skills: Strong people leadership: hiring, coaching, and holding a team accountable to clear goals. Ability to build structure and process where none exists yet. Clear, direct communicator who can align sales, customer success, product, and finance around one plan. Strategic thinker who is just as comfortable working the details of a single account. Strong financial and business acumen, able to connect account activity to revenue impact. Willingness to travel up to 25% to meet with clients and support the team. About Us Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough – so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com . Why Work Here? At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here. Medical, Dental & Vision Benefits 401(k) Savings Plan with Company Match Flexible Planned Paid Time Off Generous Sick Leave Inclusive & Welcoming Environment Purpose-Driven Culture Work-Life Balance Commitment to Community Involvement Employer-Paid Parental Leave Employer-Paid Short-Term Disability Remote Work Flexibility Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the United States (without sponsorship), and to complete the required employment eligibility verification form upon hire.