Director, Commercial Enablement

Director, Commercial Enablement We're looking for a Director, Commercial Enablement to build and lead our Commercial Enablement function across 37 EMEA markets. Sitting at the heart of our EMEA Merchant organisation, you'll lead a multi-disciplinary pod spanning Commercial Learning & Development, Analytics and Commercial Incentives, equipping our Merchant Sales, Account Management, and Support teams with the insights, capabilities, tools, and incentives they need to execute consistently and deliver exceptional merchant outcomes. This is a hands-on leadership role for a pragmatic senior operator who thrives on turning commercial strategy into scalable systems — someone who can build high-performing teams, navigate ambiguity, and drive measurable improvements in frontline productivity, training effectiveness, and incentive performance. Get to know our Commercial team — what drives us, how we work, and what you can expect. What You’ll Be Doing Learning & Development: You'll oversee the design and delivery of learning programs that build the skills, knowledge, and confidence Sales, Account Management, and Support teams need to execute consistently across markets — from new hire onboarding and role-based learning paths to manager enablement and targeted capability-building tied to commercial priorities. You'll partner closely with commercial leaders and central People, HR, and L&D teams to ensure programs are practical, measurable, and integrated into the broader company learning agenda. Commercial Incentives: You'll own the design, rollout, and operation of incentive programs that align frontline behaviour with selection, growth, quality, profitability, and merchant outcome goals — ensuring plans are commercially sound, easy to understand, and operationally scalable. You'll also drive continuous improvement in incentive governance, documentation, controls, dispute resolution, and performance measurement, with accurate tracking and on-time payouts throughout. Analytics & Reporting: You'll be responsible for providing trusted, actionable performance insights to commercial leaders and frontline teams. You will ensure leaders and teams have access to clear dashboards, validated metrics, consistent definitions, and reporting that helps them identify priority merchants, performance gaps, execution opportunities, and areas requiring intervention. You will partner closely with Data Science, Engineering, Analytics, and business stakeholders to improve data availability, data quality, metric consistency, and reporting adoption. What We're Looking For We're seeking a seasoned commercial, strategy, operations, or enablement leader with a track record of operating at scale across complex, multi-country markets. 8+ years' experience in strategy consulting, commercial strategy, revenue operations, sales operations, merchant operations, or a related field A track record of leading multi-disciplinary, multi-country teams , ideally spanning analytics, learning & development, program management, and incentive design Strong commercial judgment and a relentless drive to connect enablement work to measurable business outcomes A bias for action — pragmatic, hands-on, and comfortable navigating ambiguity Experience building scalable operating models , processes, governance, and performance management systems A proven ability to design and deliver L&D programs for Sales, Account Management, and Support teams Strong analytical fluency — defining metrics, challenging data quality, and turning insight into action Hands-on experience with incentive programs, sales compensation , variable pay, or other performance-based reward mechanisms Excellent stakeholder managemen t and communication skills, with the ability to distill complexity and align diverse audiences around clear decisions Why Join Us? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine—our interview typically includes 4-5 stages . Find more about how we hire here . Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you need support or reasonable adjustments during the recruitment process, please contact [email protected] . If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!