Director, Commercial Operations

WHO WE ARE : At Dendreon, we’re transforming the battle against cancer with personalized immunotherapy. Our flagship product, PROVENGE® (sipuleucel-T) , was the first FDA-approved immunotherapy for metastatic castrate-resistant prostate cancer, utilizing a patient’s own immune cells to fight the disease. If you’re driven by the opportunity to make a meaningful impact on cancer patients’ lives, we invite you to join our team. With Immunotherapy Manufacturing Facilities in Seal Beach, CA, and Union City, GA, a talented team of scientific, clinical, regulatory, and corporate professionals based in Seal Beach, and a commercial organization operating across the United States, Dendreon continues to advance innovation in personalized cancer treatment. CORE VALUES: Put Patients First: Every day is an opportunity to improve the lives of those living with cancer. Act with Integrity: We commit to transparency, honesty, and always doing what’s right. Build Trust: Trust is earned through candid, open communication and a collaborative approach. Raise the Bar: We embrace continuous improvement and innovation, always striving to elevate our people. Drive Results: We are accountable to each other and deliver success together. Position Summary: The Director, Commercial Operations is responsible for leading the commercial infrastructure, processes, and analytics that enable execution of Dendreon's commercial strategy. This role partners closely with Sales, Marketing, Market Access, Patient Operations, Finance, IT, and Compliance to deliver scalable processes, actionable insights, operational effectiveness, and consistent field execution. The Director will oversee sales operations, territory alignment, incentive compensation administration, CRM effectiveness, forecasting support, reporting, commercial analytics, and business planning processes. The role serves as a key liaison between field teams and corporate functions, ensuring data-driven decision making and operational excellence across the commercial organization. This position plays a critical role in supporting growth, improving customer engagement, and enhancing the patient experience. Key Responsibilities: Commercial Operations Leadership Lead day-to-day commercial operations supporting Sales, Marketing, Market Access, and Patient Operations. Develop and maintain operational processes that improve execution efficiency and organizational effectiveness. Support annual commercial planning, organizational design, and field deployment strategies. Establish operating rhythms and performance management processes that drive accountability and execution. Sales Operations & Field Effectiveness Manage territory alignment, customer targeting, roster management, and field deployment strategies. Oversee incentive compensation administration, sales crediting, goal setting, and performance reporting. Ensure field teams have the tools, processes, and insights necessary for successful customer engagement. Partner with field leadership to identify performance trends and improvement opportunities. Commercial Analytics & Reporting Lead development of commercial dashboards, scorecards, KPIs, and executive reporting. Deliver actionable insights related to sales performance, customer engagement, referral activity, patient journey metrics, and market dynamics. Partner with Finance and Commercial Leadership to support forecasting and performance evaluation. Translate data into strategic recommendations for senior leadership. CRM & Commercial Technology Serve as business owner for CRM and commercial technology platforms. Drive adoption and optimization of customer engagement tools. Partner with IT and vendors to implement system enhancements and process improvements. Ensure data integrity, governance, and compliance across commercial systems. Strategic Planning & Forecasting Support Support short and long-range commercial planning processes. Partner with Finance and commercial leaders on budgeting, forecasting, and resource allocation. Develop business cases and ROI analyses for commercial investments and initiatives. Monitor initiative progress and measure business impact. Cross-Functional Leadership Collaborate closely with Sales, Marketing, Medical Affairs, Market Access, Patient Operations, Finance, IT, Legal, and Compliance. Support commercial launches, strategic initiatives, process improvement projects, and organizational change efforts. Facilitate cross-functional alignment and problem-solving across customer-facing functions. Compliance & Governance Ensure commercial operations activities adhere to healthcare compliance, legal, and regulatory requirements. Maintain audit-ready processes and documentation. Support governance related to data management, reporting, territory alignment, and incentive compensation. Required Experience & Education: Bachelor's degree in Business, Finance, Life Sciences, Analytics, or related field. 8+ years of pharmaceutical, biotechnology, healthcare, or commercial operations experience. 3+ years of people leadership experience. Experience supporting oncology, specialty pharmaceutical, buy-and-bill, or complex provider-based sales models. Demonstrated expertise in sales operations, analytics, CRM systems, and commercial performance reporting. Strong understanding of forecasting, territory design, incentive compensation, and field execution. Preferred MBA or advanced degree. Experience with oncology products and provider-focused commercial models. Experience leading CRM platforms such as Salesforce. Experience supporting Market Access, Patient Services, or Commercial Excellence organizations. Dendreon is an equal employment and affirmative action employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. The preceding job description has been designated to indicate the general nature and level of work performed by employees within this classification. Additional and incidental duties related to the primary duties may be required for company business needs from time to time. Beware of Recruitment Scams Please be aware of the potential for scams from individuals, organizations and internet sites that claim to represent Dendreon Pharmaceuticals in recruitment activities. We strongly recommend that you verify all communications you receive about positions at Dendreon. Any communications from Dendreon would come from an email address that ends in “@ dendreon.com ”. Dendreon will never ask candidates to provide any type of payment, bank details, photocopies of identification, social security number or other highly sensitive personal information during the recruitment or offer process. Dendreon conducts a formal recruitment process for all authorized positions posted and does not conduct interviews via social media, or other third-party sites or chat services. If you are unsure about a posting or email you receive, please contact us at [email protected] . If you believe you are a victim of fraud, please contact your local law enforcement.