Director - Control Management

9th in Great Place to Work’s Best Workplaces™ in the Philippines 2026 10th in Fortune Magazine’s 2026 World’s Most Admired Companies 6th in Great Place to Work Philippines Best Workplaces in IT-BPM 2026 4th in Great Place to Work's Best Company To Work For 2025 How will you make an impact in this role? This role is a Key Member of Operational Risk Enablement team and leads a highly visible enablement program. This role will provide enablement through producing various executive management reporting materials, which will provide monitoring over requirements associated with Key Risk Programs (RCSA and Issue Management). Having an analytical mindset, with a passion to drive proactive, best in class governance would be crucial for this colleague. 1. Executive Risk & Controls Dashboard Deliverable : Monthly executive dashboard summarizing RCSA and Issue Management health PowerPoint-ready visuals and key messages for leadership review 2. RCSA Program Adherence Analytics Deliverable: Comprehensive analysis of RCSA execution and quality across business units. 3. Issue Management Analytics & Reporting Deliverable: Data-driven monitoring of issue lifecycle and remediation effectiveness. 4. Governance Committee Reporting Deliverable: Creation of executive-level governance materials for leadership forums. 5. Thematic & Deep-Dive Analytics Deliverable: Advanced analysis identifying trends, themes, and emerging risks. 6. KPI/KRI Development & Monitoring Deliverable: Develop and maintain performance indicators for program adherence. 7. Data Visualization & Storytelling Deliverable: Transform complex risk data into executive-consumable insights. 8. Business Performance & Adherence Scorecards Deliverable: Business-unit level adherence reporting. 9. Continuous Improvement Recommendations Deliverable: Provide actionable recommendations based on analytics. Minimum Qualifications: Experience in stakeholder management, executive reporting, Issue Management, RCSA governance Business Management and Executive Reporting Data Visualization and PowerPoint Storytelling Tableau / Power BI SQL / Excel Analytics KPI/KRI Development Risk Trend Analysis/ Thematic analysis Stakeholder Management Governance Committee Support Additional Details: Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home) Work From Home Requirements: Must have at least 25 mbps internet connection plan / speed Must have a private & quiet area to work at home American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives. Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.