Director, Enterprise Applications and Data

About Liveops Liveops is redefining what outsourced customer service means in a modern, always-on world, built on the belief that genuine connection drives brand loyalty. For over 25 years, we’ve paired cutting-edge technology with trusted, remote, and empathetic human expertise to deliver agile, high-touch customer support solutions that scale with precision and care. As pioneers in the flexible workforce model, we bring global reach with unmatched adaptability—helping brands meet customer needs, anywhere, anytime. From complex interactions to seasonal surges, we proudly serve Fortune 500 and enterprise clients—delivering personalized experiences that earn trust and drive lasting impact. It’s not outsourcing; it’s outsmarting. To learn more, visit www.liveops.com . Role Overview The Director of Enterprise Applications & Data leads the strategy, implementation, and management of enterprise systems and data platforms across the organization. This role ensures business applications (e.g., Salesforce) and collaboration tools run securely, reliably, and at scale—while also driving a modern data strategy that delivers analytics, reporting, and actionable insights. Key Responsibilities Enterprise Applications • Define the strategy, roadmap, and operations for enterprise applications • Partner with business leaders to translate functional needs into scalable technology solutions. • Manage vendor relationships, contracts, licensing, upgrades, and integrations. • Ensure all applications meet security, compliance, and scalability requirements. Data Strategy & Governance • Develop and execute a comprehensive enterprise data strategy. • Oversee platforms such as data warehouses, data lakes, reporting, and analytics tools. • Drive adoption of self-service BI and analytics across the business. • Establish policies for data ownership, stewardship, and lifecycle management. Innovation & Transformation • Introduce AI, automation, and advanced analytics to modernize business processes. • Lead initiatives to consolidate and modernize data platforms, including cloud migration. • Align enterprise systems with digital transformation goals in collaboration with senior leadership. Leadership & Collaboration • Build and mentor a high-performing team of application admins, data engineers, and BI specialists. • Foster collaboration across IT, business stakeholders, and vendors. • Manage budgets, contracts, and a portfolio of strategic projects. Qualifications Required • Bachelor’s degree in Computer Science, Information Systems, Data Science, or related field (Master’s preferred). • 10+ years of progressive IT experience, including 5+ years leading both enterprise applications and data teams. • Strong knowledge of Salesforce and enterprise data platforms (e.g., Snowflake, Redshift, Tableau, Power BI). • Proven expertise in data governance, integrations, and BI tools. • Experience with cloud services (AWS, Azure) and SaaS applications. • Excellent leadership, communication, and stakeholder management skills. Preferred • Background in highly regulated industries (healthcare, finance, BPO). • Familiarity with AI/ML, RPA, and automation tools. • Certifications such as TOGAF, DAMA-DMBOK, or AWS/Azure Solutions Architect.