Director, Global Strategic Partnerships (US)

Role : Senior Director, Global Strategic Partnerships (US) Location : US (Remote/Hybrid) About LJI Loyalty Juggernaut (LJI) is a leading B2B SaaS company redefining how enterprises drive customer engagement and loyalty. Our flagship platform, GRAVTY®, enables global brands to transform loyalty programs into measurable, revenue-generating growth engines. Built as an AI-first, next-generation solution, GRAVTY® empowers organizations to deliver highly personalized, real-time experiences at scale—helping them increase customer lifetime value and deepen brand relationships. Headquartered in Palo Alto, California, LJI partners with leading enterprises across 16 major industries including airlines, retail, hospitality, financial services and telecommunications powering some of the most innovative loyalty ecosystems worldwide. Our Global Impact: 400+ Million members connected through our platform. 100+ Global Brands trust us to drive loyalty and brand devotion. 3-Time Winner of “Best Technology Innovation in Loyalty”. Global recognitions for Excellence in Loyalty Management under numerous categories. Recognised as a ‘Strong performer’ in The Forrester Wave™ Loyalty Platforms, Q4 2025. Explore more about us at www.lji.io . For a high-growth technology firm like LJI, partnerships with Strategic Technology Independent Software Vendors(ISVs) , the Big 5 firms, the elite Global Systems Integrators (GSIs), and other key influencing partners are not just sales channels—they are market force multipliers. As the Senior Director – Global Strategic Partnerships, you will be the chief architect of our alliances with these firms. You will ensure that when these top-tier GSIs propose a next-generation customer engagement strategy to a Global 2000 client, GRAVTY® is the engine powering that vision. The Role The Senior Director – Global Strategic Partnerships is a leadership role designed for a strategic “builder” who understands the DNA of GSIs, ISVs, and the broader partner ecosystems. This role will be responsible for driving global partnership strategy, cultivating strong C-suite relationships within the partner network, and leading the execution of joint Go-To-Market (GTM) initiatives that accelerate revenue growth and deliver exceptional customer outcomes. Key Responsibilities Strategic Alliance Leadership: Architect and execute a GSI, ISV and influence partners roadmap. You will move beyond "referrals" to create a structured co-sell/resell engine that accelerates revenue growth globally. Executive Orchestration: Act as the face of LJI to GSI, ISV and Marketing agency practices and sales leaders. You will drive high-level joint business planning, ensuring LJI is embedded in the partner's "Standard Reference Architecture." Co-Innovation & Solutioning: Collaborate with LJI’s Product and Engineering teams to build industry-specific "playbooks." You will help GSIs, ISVs create "Loyalty-as-a-Service" offerings powered by GRAVTY®’s autonomous AI. Pipeline & Forecast Ownership: Lead global account mapping and joint pursuit strategies. You will own the ISV, GSI, Key Influencers partnerships’ sales forecast, providing the LJI executive team with clear, data-driven visibility into partner-led growth. Enablement & Partner Excellence: Design "GRAVTY-ready" enablement programs. You will ensure that GSI and Agency consultants don't just know our name, but can effectively position and deploy our cloud-native loyalty and customer engagement solutions. Business Reviews (QBRs): Maintain a rigorous cadence of Executive Business Reviews to measure KPIs, proactively resolve delivery bottlenecks, and uncover "white space" opportunities. Market Intelligence : Maintain deep understanding of industry trends, competitive positioning, and the evolving GSI, ISV, and Agency partner landscape. What You Bring (Must Haves) The "Big Firm" Pedigree with 10+ years of proven track record of managing GSI partnerships, preferably with prior work experience at one of the Global Strategic Partners. Ecosystem Intelligence and deep understanding of the "internal math" of a GSI, and how to navigate their complex hierarchies. Executive-level relationships within the top-tier GSIs, ISVs, or Agency partners. Capability to seamlessly collaborate with LJI’s internal teams while navigating the often complex and demanding expectations of global partners, ensuring alignment and mutually beneficial outcomes. Communication and presentation mastery, with the ability to build strong relationships and effectively influence and negotiate with diverse stakeholders. Strong strategic, analytical, and business acumen, with a history of driving measurable results. Strong technical fluency with a clear understanding of modern architectures, including Cloud-Native, Serverless, and Agentic AI, enabling meaningful engagement with both technical and business stakeholders. Proficiency with CRM systems viz zoho, hubspot, salesforce, or similar tools to manage partnerships, track pipeline, and drive data-informed decisions. Startup DNA and a "Juggernaut" mindset—thriving in a fast-paced, high-growth environment where you are comfortable navigating ambiguity and building the "playbook" as you go. Bachelor’s degree in Business, Technology, or related field. MBA preferred. Why LJI? Innovative Product: Sell a platform that is consistently recognized for its Advanced Loyalty Tech and recognized by leading Industry Analysts. Unique opportunity: Orchestrate multi-brand coalitions and "super-app" loyalty strategies in complex ecosystems. This isn't a transactional SaaS sell; it is a high-level strategic play that puts you in the boardroom with the CXOs. Growth: Opportunity to shape the enterprise strategic partnership organization at LJI.