Director, IT

Swooped is a Talent Platform (not a staffing agency). We are not the employer for this role and do not make hiring decisions. Clicking "Apply" takes you to Swooped to review the role and hiring company details.

About the Opportunity

The organization's mission is to keep people close to the ones they love. Its category-leading mobile app, tracking devices, and Pet GPS tracker empower members to protect the people, pets, and things they care about most with a range of services, including location sharing, safe driver reports, and crash detection with emergency dispatch. The organization serves approximately 97.8 million monthly active users (MAU), across more than 180 countries.

The organization delivers peace of mind and enhances everyday family life with seamless coordination for all the moments that matter, big and small. By continuing to innovate and deliver for its customers, it has become a household name and the must-have mobile-based membership for families (and those friends who are basically family).

The organization has more than 500 (and growing!) remote-first employees.

The organization is building an AI Native company where AI is an integral part of how it builds and operates. AI tool usage during interviews varies by role. Candidates may be asked to demonstrate proficiency with AI tools, discuss how they leverage AI, or complete interview exercises without AI assistance. The Recruiter will provide clear guidance as candidates move through the interview process.

Undisclosed use of AI not previously discussed with or approved by the Recruiter may impact candidacy.

About The Team

The IT team exists to enable the organization's 500+ remote-first employees to be equipped, productive, and secure, wherever they're working from. That means owning the identity, endpoint, infrastructure, and collaboration experience end to end, and treating the services it owns as a product. IT reports to the CISO and sits right next to Information Security, and the two teams work as true partners with decisions made together, not thrown over a wall. That partnership matters even more as the organization leans further into an AI Native way of working: shaping what that looks like day to day means working closely with other key partners like People, Finance, and Legal, not building in isolation.

About the Job

The organization is hiring a Director of IT to own IT Operations and IT Engineering end to end; enterprise identity, endpoint management, corporate infrastructure, collaboration tooling, and the service model its distributed workforce depends on. This opportunity will allow an individual to reimagine how IT operates in an AI Native environment and bring an engineering mindset to how the function runs: structured, automated, and metrics-driven. This is a role for someone who wants to take an IT function to its next stage of maturity, not just keep it running as-is. The individual will have the agency and runway to set the strategy, build the playbooks, and lead the team to the next level.

The ideal candidate is a hands-on technical leader who has scaled IT operations and engineering in high growth environments, carries strong engineering principles, and can operate with a safety first mindset.

A year in, this function is a genuine strategic partner across the business — anticipating technology and infrastructure needs and building the roadmaps that mature alongside the organization's growth. Employees experience IT as a real productivity advantage: fast, reliable tools and a technical experience they're glad to have. Every request is handled quickly, cleanly, and with real care. The budget is well-managed and forecasted with confidence. AI tooling and automation are woven into how the team operates, creating capacity for high-value, forward-looking work. IT's operational excellence also strengthens the organization's security and compliance posture, with clean identity management, strong asset visibility, and access controls that hold up confidently under audit. And the team is one people are proud to be part of; strong morale, strong retention, and a genuine draw for top IT talent who want to do their best work.

The US-based salary range for this position is $167,000 to $245,000. Compensation is determined by an individual's background and experience, with base pay offered varying considerably depending on geographic location, job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits, as well as equity.

What You’ll Do

• Own the strategy and execution of the organization's core IT Operations & Engineering teams including enterprise identity, endpoint management, network infrastructure, collaboration, and end user services
• Drive the technical roadmap and transparency programs to provide leadership clear visibility into IT quality, risks, and investments
• Lead, hire, and grow a high-performing IT team, raising the bar toward an engineering first skillset and standing up new IT engineering roles as the function scales
• Set and hold high quality service level standards through evolving IT's operating model: service ownership, response times, availability, and an exceptional employee experience
• Partner with the CISO and Information Security to ensure every service and process meets safety standards
• Identify and implement AI Native tools and automation that improve internal productivity and employee workflows, in line with the organization's broader AI Native transformation
• Own IT vendor relationships, contract negotiations, and budget planning, partnering with Finance and Procurement
• Serve as escalation point and executive sponsor for major IT incidents, migrations, and large-scale initiatives

What We’re Looking For

Required Experience

• Minimum of 15 years of experience in IT, including at least 7-8 years in a senior leadership role directing multiple teams or functions
• Deep hands-on grounding in modern IT infrastructure: identity and access management, endpoint management, cloud collaboration platforms, and enterprise networking
• Experience embedding AI tools and automation into IT operations and employee productivity workflows
• Demonstrated security-first judgment partnering with Security and Compliance teams
• Experience owning budgets, vendor relationships, and procurement decisions
• Strong communication and stakeholder management skills, especially with non-technical teams
• Comfortable operating in a global, high-growth environment where systems and headcount scale quickly
• Bachelor's degree in Computer Science, related field, or equivalent experience

Preferred Experience

• Experience leading IT or corporate engineering at a remote-first or high-growth technology company, with a modern cloud-based stack (e.g., Okta, Jamf, and SaaS collaboration tooling) rather than a traditional on-premise environment
• Hands-on experience building or deploying AI agents and automation into IT or employee workflows, with concrete use cases and measurable impact

Our Benefits

• Competitive pay and benefits
• Medical, dental, vision, life, and disability insurance plans (100% paid for employees)
• 401(k) plan with company matching program
• Mental Wellness Program & Employee Assistance Program (EAP) for mental well-being
• Flexible PTO, 13 company-wide days off throughout the year
• Winter and Summer Weeklong Synchronized Company Shutdowns
• Learning & Development programs
• Equipment, tools, and reimbursement support for a productive remote environment
• Free Platinum Membership for your preferred circle
• Free Tile Products

Organization Values

The organization’s mission-driven culture is guided by shared values to create a trusted work environment where individuals can bring their authentic selves to work and make a positive difference.

• Be a Good Person - The organization has a team of high integrity people you can trust.
• Be Direct With Respect - Communication is direct, even when it’s hard.
• Members Before Metrics - Focus is on building an exceptional experience for families.
• High Intensity, High Impact - Do whatever it takes to get the job done.

Our Commitment to Diversity

The organization believes that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better results. Together, the organization continues to build an inclusive culture that encourages, supports, and celebrates the diverse voices of its employees. It fuels innovation and connects closer to customers and the communities served. The organization strives to create a workplace that reflects the communities served and where everyone feels empowered to bring their authentic best selves to work.

The organization is an equal opportunity employer and values diversity. It does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any legally protected status.

The organization encourages people of all backgrounds to apply. It believes that a diversity of perspectives and experiences create a foundation for the best ideas. Come join in building something meaningful. Even if you don’t meet 100% of the qualifications, you should still seriously consider applying!