Director, Liability Claims

ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com . JOB DESCRIPTION SUMMARY The Director of Liability Claims drives improvement across the claims function through process and technology, manages adjusters and claims toward resolution, reports out to the key business stakeholders and coordinates cross-functionally with Risk, Business Operations, and Legal on the triage, tracking, monitoring, and communication of contingent liability matters. JOB DESCRIPTION KEY RESPONSIBILITIES: · Supervises and develops claims team members, supporting growth opportunities. · Supports Greystar insurable claim activities. · Manages relationships with the business, vendors, including property claim adjusters, broker claim representatives, and third-party administrators to ensure service standards are met. · Identifies and helps implement internal and external processes to streamline claims handling. · Oversees contingent claims matters, ensuring proper tracking matters from intake to resolution. · Drafts release agreements and resident advisory letters. · Responds to due diligence requests for disclosure of claims/litigated matters. · Reports on the performance of the claims team through KPIs and identifies and communicates trends. · Participates in and supports Management-level claims discussions and updates, providing status and insights. · Coordinates communication across internal stakeholders (e.g., Risk Management, Legal, and Operations) and external stakeholders (e.g., claims adjusters, brokers, and clients) for accurate and timely processing of claims and appropriate handoff and resolution of contingent claim matters. BASIC KNOWLEDGE & QUALIFICATIONS: · Bachelor’s degree in risk management, Insurance, Business Administration, or related field is strongly preferred. · Proven experience in a leadership role within the real estate industry is strongly preferred. · 8+ years of progressive experience in claims management, risk management, or insurance, with exposure to multi-site or portfolio-based operations (real estate, property management, hospitality, or multifamily housing experience strongly preferred) TRAVEL / PHYSICAL DEMANDS: · Team members work in an office or remote work environment. No special physical demands are required. · Rare or occasional travel may be required to attend business meetings, training programs, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position. · 3+ years of experience supervising or managing a claims team · Demonstrated experience overseeing general liability, environmental and property claims across a large portfolio of locations · Experience managing relationships with third-party administrators (TPAs), insurance brokers, outside counsel, and property claim adjusters · Experience tracking and managing contingent liability and litigated matters in coordination with Legal and Risk Management SPECIALIZED SKILLS: · Strong knowledge of insurance principles and coverage lines (general liability, environmental, umbrella/excess) · Familiarity with resident-related liability issues common to multifamily/property management (e.g., slip-and-fall, habitability claims, property damage) · Proficiency with claims management systems (e.g., Origami, RiskConsole, Ventiv) and reporting/analytics tools · Understanding of release agreements, resident advisory communications, and basic settlement/legal terminology · Ability to analyze claims data to identify trends, calculate KPIs (loss ratios, frequency/severity), and translate findings into actionable recommendations · Strong leadership skills with a track record of coaching and developing team members · Excellent written and verbal communication skills, with the ability to draft resident-facing correspondence and present updates to management · Skilled at building and maintaining vendor relationships and holding vendors accountable to service standards · Strong organizational skills with the ability to manage a high volume of claims and competing deadlines · Sound judgment and discretion when handling sensitive or confidential matters · Comfortable operating cross-functionally with Legal, Risk Management, and Operations teams · Process-improvement oriented, with experience streamlining claims workflows through technology or procedural changes The salary range for this position is $140-170k USD Annually. Additional Compensation : Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location. Corporate Positions : In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance. Onsite Property Positions : In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs. Robust Benefits Offered*: Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service. Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure. For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability. 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter). 401(k) with Company Match up to 6% of pay after 6 months of service. Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy). Employee Assistance Program. Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans. Charitable giving program and benefits. *Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority. Greystar will consider for employment qualified applicants with arrest and conviction records. Greystar is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable law. Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.