Director, MACA Center of Excellence (CoE), Asia

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive . As a global leader in robotic-assisted surgery and minimally invasive care , our technologies—like the da Vinci surgical system and Ion —have transformed how care is delivered for millions of patients worldwide. We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world. The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life. If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare , you’ll find your purpose here. Primary Function of Position The Director, MACA Center of Excellence (CoE), Asia is responsible for defining and advancing the strategic capabilities of the Market Access & Custom Analytics (MACA) organization in the Region. Working in close partnership with our MACA leaders in Japan, Korea, Taiwan, and India, as well as other Regions and enabling functions, this individual will establish an operating model, governance framework, and capability roadmap for MACA across Asia. The Director will balance Regional consistency with local Market agility, ensuring common standards, tools, and processes while preserving the flexibility required to meet local Market needs. Additionally, a key accountability is to lead the vision, strategy, and requirements definition of a MACA analytics platform and associated capabilities, in close partnership with Enterprise IT and/or Product Development teams, that support MACA consulting services in each Market. As the Regional Center of Excellence leader, this role serves as an integrator between the Asia MACA organization and MACA teams in other Regions, accelerating the adoption of best practices while representing Asia's unique needs. Success will be measured not only by operational excellence, but by the extent to which MACA becomes a strategic capability in Asia that strengthens customer value and accelerates business growth. Roles & Responsibilities: Define and execute the long-term vision and strategic roadmap for the Asia MACA Center of Excellence. Build scalable organizational capabilities supporting our MACA teams in each Market. Lead the strategy and evolution of the MACA analytics platform and associated capabilities. Partner effectively with Enterprise IT, Digital, Product Development, and Global Analytics teams. Evolve the Regional operating model, governance, and ways of working. Establish standardized MACA methodologies, frameworks, tools, and templates that improve consistency while allowing for appropriate Market customization. Drive operational excellence by identifying opportunities to improve efficiency, simplify processes, and increase the scalability of MACA consulting services. Facilitate the sharing of best practices, successful customer engagements, case studies, and reusable analytical methodologies across Markets. Serve as the primary liaison between Asia MACA and other MACA teams, ensuring strong communication, alignment, and adoption of Global tools while representing Asia's perspectives and innovations. Develop performance metrics and dashboards that measure MACA operational effectiveness, capability maturity, and business impact across the Region. Foster a culture of continuous improvement, collaboration, innovation, and knowledge sharing throughout the Asia MACA organization. Partner with Regional Marketing, Commercial, GAVE, Clinical Affairs, IT, and other enabling functions to strengthen the overall MACA capability across Asia and increase business outcomes. Skills, Experience, Education, & Training: Bachelor's degree with 12+ years of experience or an advanced degree (Master's or Doctorate) with 8+ years of experience. Excellent project management skills with exposure to enterprise-scale capability-building or transformation initiatives. Significant experience leading Regional or Global cross-functional initiatives in complex, matrixed organizations. Experience in healthcare consulting, healthcare analytics, marketing and strategy, market access, commercial excellence, or related healthcare leadership roles. Proven ability to standardize business processes while balancing Regional consistency with local Market flexibility. Exceptional communication and executive presentation skills with the ability to influence senior leaders across multiple functions and geographies. Strong collaboration and stakeholder management skills with the ability to build relationships across Regional and Global organizations. Demonstrated ability to build organizational capability through coaching, knowledge sharing, leading without direct authority, and process improvement. Proficiency in English is required. This position can be based in Singapore, Japan, Korea, Taiwan, or India. Expected travel across Asia and internationally is approximately 35%. Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws. We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws. U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status. Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process). For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. This position may be filled at a different job level than listed here depending on business need and/or on the selected candidate’s experience, knowledge and skills. Compensation will be based primarily on the job level at which the role is filled and the candidate’s qualifications, consistent with applicable law.