Description
Position Overview:
The Director, Maintenance & Facilities provides strategic leadership and oversight of facilities operations across a diverse, mixed-use real estate portfolio, including market-rate, affordable housing, and tax credit (LIHTC) properties. This role ensures that all assets are maintained to a high standard, compliant with regulatory requirements, and aligned with the company's mission to deliver quality housing and strong community environments.
The Director, Maintenance & Facilities leads a team of regional and on-site maintenance professionals and collaborates with property management, construction, and compliance teams to drive preventive maintenance programs, capital planning, vendor management, and sustainability initiatives.
Key Responsibilities (Essential Duties and Functions):
This list of duties and responsibilities is not all-inclusive and may expand to include other duties and responsibilities based on business needs.
Provide strategic direction and operational oversight for all facilities and maintenance activities across the company's real estate portfolio.
Develop and implement standards for building maintenance, preventive maintenance, and life safety systems to ensure safety, compliance, and quality.
Lead and mentor a team of facilities leaders, maintenance supervisors, and technicians across all asset types.
Oversee capital planning, budgeting, and execution of building improvements, repairs, and replacements.
Ensure all properties meet compliance requirements related to HUD, LIHTC, local building codes, and Fair Housing.
Evaluate and manage vendor relationships, contract negotiations, and service-level agreements to ensure quality and cost-effectiveness.
Collaborate cross-functionally with Compliance, Asset Management, Development, and Property Management teams.
Monitor and report on key performance indicators related to maintenance efficiency, work order turnaround, and resident satisfaction.
Lead response efforts to facility emergencies, environmental issues, or capital needs, ensuring business continuity and resident safety.
Champion sustainability efforts and energy efficiency upgrades across the portfolio.
Education/Experience:
BS in Business, Finance, Engineering, Construction Management or related field
Deep understanding of facility operations across multifamily and mixed-use real estate, including affordable housing and LIHTC compliance.
Strong leadership and team development skills across geographically distributed portfolios.
Proficiency in capital planning, project management, and budgeting.
Knowledge of federal, state, and local codes including Fair Housing, OSHA, ADA, and building safety.
Ability to build cross-functional relationships and lead collaborative initiatives.
Excellent problem-solving, crisis management, and communication skills.
Familiarity with Yardi, RealPage, or other property management software is a plus.
Work Environment/Physical Demands:
This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
This position requires manual dexterity, the ability to lift files and open filing cabinets.
This position requires sitting, bending, stooping, or standing as necessary.
MBS is an Equal Opportunity-Affirmative Action Employer