Director of Carrier Management

Director, Carrier Management Remote / Full-Time Corestream partners with a broad network of insurance carriers and voluntary benefit providers to power the benefits programs we deliver for our clients. As that network grows, we need someone to own it end-to-end: building consistent, reliable relationships with our partners, running point when things go wrong, and putting the processes and infrastructure in place for our provider operations to scale. We're hiring a Director, Carrier Management to be that owner. This is a highly cross-functional role that sits at the center of our provider ecosystem - part relationship manager, part project manager, part problem-solver - and a critical partner to our implementation, account management, and customer support teams. Location: Corestream is headquartered in Tampa, FL but with a significant population of employees based all over the country. Being based in Tampa is not a requirement to apply! Your Mission Own the end-to-end process for onboarding new providers - for both new and existing products - and offboarding providers being retired, leading provider-side collaboration on launches in close coordination with our implementation team to keep every launch on schedule. Design and continuously refine our carrier and provider vetting/onboarding process - criteria, steps, and documentation - as our partner ecosystem grows. Act as the project management function for all carrier-related initiatives: maintain a single source of truth for what's in flight, hold cross-functional teams accountable to deadlines, and surface risk before it becomes a missed date. Build and sustain strong relationships with our top provider partners through a regular meeting cadence and clear, current project tracking. Serve as the central point of contact between carriers/vendors and internal teams, making sure product updates, plan changes, and supporting materials are communicated, documented, and kept current across the organization. Serve as the definitive escalation point for carrier and vendor issues - pushing back directly with vendors, escalating to their leadership when needed, and closing the loop with whichever internal team raised the issue. Track and report on provider/vendor performance (e.g., responsiveness, issue resolution) to identify and address underperforming partners. Establish a recurring, business-review-style cadence with provider partners - a dedicated forum, distinct from day-to-day check-ins, where performance is reviewed and open items get resolved. Build and maintain documented playbooks and escalation paths for each provider, so critical knowledge isn't dependent on any one person. Own the strategy behind our presence at benefit fairs — evaluating and improving collateral, designing engagement tactics, and measuring what's actually working Recipe for Success Demonstrated experience leading cross-functional initiatives from planning through completion, managing timelines and dependencies, driving accountability across teams, and maintaining clear, centralized project documentation and status tracking. A track record of building and sustaining trust with external partners over time - including through difficult conversations. Proven ability to build alignment and drive action across multiple teams and stakeholders, including influencing priorities, commitments, and shared timelines without direct reporting authority. The willingness to push back - on vendors and internal stakeholders alike - when it's the right call for the business. Strong negotiation instincts, with the ability to reach agreements and resolutions that protect the company's interests. Clear, professional communication, written and verbal, with both external partners and internal teams. A root-cause mindset - you diagnose the underlying issue on escalated problems rather than just triaging symptoms. Strong organizational skills - you can track a large volume of partners, projects, and open items without dropping a thread. A proactive approach - you surface risks like data gaps or timeline slippage before they become fires Composure under pressure, even when managing multiple simultaneous escalations. Corestream is a fast-growing, cutting-edge financial and benefits technology company. We are an industry leader in the delivery of Voluntary Benefits; our proprietary software is the engine for large, Fortune-500 companies to easily and cost-effectively offer unlimited Voluntary Benefits to its employees through payroll deduction. We have a driven, flexible, and fun team and offer competitive compensation and benefit packages. Although we are over ten years old, we still have a “start-up” culture and when we are in the office we have a casual dress code, free snacks and beverages, and Wednesday lunches are on the house. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.