Director of Client Access

Description Director of Client Access Location: Van Nuys, Hybrid Job Type: Full-Time Lead the Client Experience from Day One At 360 Behavioral Health , we're dedicated to helping children and families access life-changing care. We're looking for an experienced Director of Client Access to lead our Care Navigation, Intake, and Authorizations teams while creating a seamless, compassionate experience from the first inquiry through service initiation. If you're a strategic healthcare leader who enjoys improving processes, developing teams, and driving operational excellence, we'd love to meet you! Perks & Benefits – Right Up Front! Competitive compensation: $95,000K-$105,000K/year 7 Paid Holidays Paid Time Off/Sick Time Career development and advancement opportunities Fun and supportive company culture Expansive Health, Vision, and Dental plans for full-time partners 401(K) retirement savings program Mileage and phone reimbursement And so much more! What You'll Do Lead the Care Navigation, Intake, and Authorizations teams. Improve the client journey from referral to service start. Monitor key performance metrics and drive operational improvements. Partner with Clinical Operations, Revenue Cycle, and Payor Relations. Develop scalable workflows that support organizational growth. Coach, mentor, and develop high-performing leaders. Ensure compliance with payer requirements and organizational policies. Resolve escalated client access and authorization issues. What You'll Bring Required: Bachelor's degree in Healthcare Administration, Business Administration, Human Services, or a related field (or equivalent experience). 5+ years of healthcare operations, client access, intake, authorizations, or revenue cycle experience. 3+ years of leadership experience. Experience with insurance eligibility, authorizations, and healthcare documentation. Strong leadership, communication, and problem-solving skills. Preferred: Experience in behavioral health, ABA, autism services, developmental disabilities, or a multi-site healthcare organization. Make a Difference Join a team that's passionate about improving access to care and supporting families when they need it most. If you're ready to lead with purpose and create meaningful change, apply today! If you are a resident of California and applying for a job with us, please click the following link CCPA Privacy Notice to learn more regarding how we collect and handle your personal information under the California Consumer Privacy Act (CCPA). 360 Behavioral Health is an Equal Opportunity Employer We provide reasonable accommodations for any part of the application or employment process. Please contact us at [email protected] for assistance. We comply with ADA regulations and provide auxiliary aids, services, and policy modifications to ensure equal access for all applicants and employees. Qualifications Skills Behaviors : Motivations : Education Required Bachelors or better. Experience Preferred 5 Years of experience Authorization, Intakes, and insurance companies 2 years leadership experience