Director of Client Success

Director of Client Success StoragePug is hiring our first Director of Client Success. We’re looking for someone to obsess over our clients’ experience, manage our customer-facing team, and model the highest standards of how we treat our clients. Who you are You love helping people, problem-solving with them, and developing them You’re empathetic but aren’t afraid to have hard conversations You obsess over good communication You’re often the “go-to” person because you love learning and you’re not afraid to roll up your sleeves You read “Unreasonable Hospitality”, and everything just made sense What we have to offer A work culture that empowers (and expects) people who crave autonomy and agency Work side-by-side with our leadership team to make StoragePug the most client-friendly company in self storage Smart, kind teammates who care about the success of our clients Clients you’ll enjoy working with, and a product they genuinely love Benefits and Perks We got you. Here’s what you get as a member of the pack: 100% employer-paid medical insurance with a low $500 deductible, eligible on the 1st of the month after hire Free vision and dental insurance $3,000 annual personal growth/development stipend $1,000 employee referral bonus Flexible time off that grows with you - 3 weeks your first year, 4 your second, and 5 after that Parental leave policy for moms and dads 2 paid volunteer days per year 401k plan $40,000 life insurance policy Remote work