Director Of Clinical Operations

Description Title : Director of Clinical Operations Reports to : Executive Director Job Objective : Provide direct supervision to Assistant Director of Social Programs and CORE Licensed Social Worker. Provide clinical oversight of licensed Crisis Call Center staff, ensure 988 program compliance, and provide clinical guidance to Crisis Services leadership as needed. * · Assistant Director of Social Programs provides direct management to the following programs: Hudson House, Family Support Program, CORE (Community Oriented Recovery and Empowerment), Vocational, Compeer/Compeer Homeless, Social Programs (Social Club and Friends) and WOGI (Welcome Orange Geriatric Initiative). · Core Licensed Social Worker provides direct services to adult Medicaid beneficiaries with serious mental illness and/or addiction disorders to receive services in their own home or community. · Director of Crisis Services provides direct management to the following programs: Orange County Crisis Call Center, SAPA (Sexual Assault and Advocacy Program), Sexual Assault Examiners (S.A.E.), Text 4 Teens, and Vet 2 Vet Program. The Director of Clinical Operations' involvement with these programs includes clinical oversight of licensed Crisis Call Center staff, 988 regulatory compliance, and as-needed clinical guidance. · Perform duties while actively promoting an environment consistent with MHA’s Cultural Equity Policy and WELCOME Orange . * Direct oversight and supervision of stated programs are periodically reevaluated and may change subject to staffing vacancies and/or the discretion of Executive Director. Responsibilities: · Provide clinical oversight to licensed supervisors, managers and/or directors and provide weekly supervision. · Support all clinical supervisors/managers/directors in the implementation of evidence-based practice. · Implement, review and develop clinical protocols, performance objectives, and productivity benchmarks. · Provide clinical oversight of licensed Crisis Call Center staff and ensure 988 program compliance with NYS Office of Mental Health regulations. Provide clinical guidance to Crisis Services leadership on an as-needed basis. · Responsible for assisting with interviewing, hiring, and training personnel for stated programs. · Conduct current and relevant staff training and engage staff in available development opportunities. · Assure that MHA and its mission, program and services are consistently presented in accurate, strong, and positive images at all times. · Lead, motivate, supervise, and assess a competent and experienced staff, improving operations and continue to foster an environment of collaboration and innovation in accordance with authorized personnel policies and procedures that fully conform to current laws and regulations. · Serve as an integral part of MHA Management Team, assist in long term planning and oversight of relevant personnel, fiscal, administrative and program issues. · Ensure program compliance with funding sources and other applicable regulatory agencies including but not limited to: NYS Office for People with Developmental Disabilities (OPWDD), Medicaid, NYS Office of Mental Health, (OMH) Department of Health (DOH), Housing and Urban Development (HUD), Department of Criminal Justice System (DCJS), Office for Victim Services (OVS), Substance Abuse and Mental Health Services Administration (SAMHSA), and Federal Emergency Management Agency (FEMA). · Serves on MHA’s Incident Review Committee. · Maintain a current understanding of regulatory trends and changes in law for programs with direct oversite. · Ensure monthly units of service, scorecard data and billing meet or exceeds projections. · Direct responsibility for the financial oversight of designated programs. Other Duties: · Participate in MHA’s committees as needed. · Duties outlined above are intended to describe the essential job functions, the general supplemental functions, and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities, and requirements of a person so classified. Other functions may be assigned, and management retains the right to add or change the duties at any time. Requirements Qualifications: · Licensed Clinical Social Worker (LCSW) with 3 years of commensurate clinical training and experience with Administrative/Supervisory duties; OR ability to obtain license within 6 months of hire date. · Copy of NYS license to practice (LCSW) and current registration required by date of hire. · National Provider Identification number required by date of hire; instructions/assistance for securing NPI number will be provided if needed. · Superior supervisory skills as evidenced by being organized, self-motivated, effective time management and can coordinate multiple tasks simultaneously. · Effective written and oral communication skills, including public speaking ability and experience. · Must be organized, self-motivated and have the ability to coordinate multiple tasks simultaneously . · Ability to exercise sound judgment under crisis situations and to abide by regulations regarding confidentiality. · Experience working with the mental health, substance use and developmental disabilities services systems. · An understanding of and commitment to social justice. · Ability to work under strict confidentiality. · Excellent interpersonal skills. · Excellent tact and diplomacy skills. · Excellent attention to detail. · Excellent analytical, planning and organizational skills. · Ability to work independently with limited supervision. · Exhibit proficiency with MS Office suite (Word, Excel and PowerPoint). · Experience with and a sound understanding of 1115 Medicaid Waivers and procedures preferred. · Bilingual Spanish/English preferred. · Valid NYS Driver’s License and ability to drive with current driving record acceptable for agency insurance coverage. · Must be clear and maintain an acceptable record under the Medicaid Fraud & Abuse clearance process. Terms of Employment/Benefits : · Exempt. · Forty (40) hours per week. · Locations: Mental Health Association in Orange County, Inc. in Middletown (73 James P. Kelly Way, Middletown, NY), New Windsor (100 Leprechaun Lane, New Windsor, NY) and Emergency Service Center in Goshen (22 Wells Farm Road, Goshen, NY) and hybrid work schedule available. · Paid holidays, sick leave and paid time off according to MHA policies. · SALARY: $93,000-$95,000. Mental Health Association in Orange County, Inc. (MHA), is a private, not-for-profit organization seeking to promote the mental health and emotional well-being of Orange County residents. Under the leadership of a voluntary Board of Directors, MHA’s staff members, consultants and volunteers provide free mental health and safety net services to Orange County residents each year. Why work for MHA in Orange County? MHA is an agency that understands that its workforce is vital to our community and the mission of our agency. Our many benefits include: 1) Competitive compensation rates 2) 1 hour paid lunch for F/T employees 3) 4 Wellness Days annually for F/T employees 4) 14 Paid Holidays which includes 1 Floating Holiday 5) 403(b) Plan with discretionary matching 6) Employee benefits include: Medical / Dental / Vision / Flexible Spending Account-Health Saving Account / Dependent Care / Life Insurance / Supplemental Insurance for Medical Expenses. 7) Numerous opportunities extended for staff development and career growth. 8) Diverse employment opportunities. Licensed clinicians and bilingual staff are particularly sought. As an agency that provides 24/7 services, numerous shifts are also available. Why is working for MHA in Orange County so rewarding? Working with our program participants provides opportunities to give others life changing support. MHA’s staff are trained to offer compassion, inspire hope and teach the skills needed to overcome challenges. Come join our team and make a difference. If you are seeking a stable and meaningful career, Mental Health Association in Orange County, Inc. is your agency!