Director of Cloud Operations

Director of Cloud Operations Why Springbrook: Springbrook Software is the cloud finance and ERP platform trusted by 3,000+ local government agencies across the United States. Our Cirrus platform delivers modern, multi-tenant SaaS solutions spanning finance, payroll, HR, utility billing, property tax, budgeting, permitting, and payments, helping communities deliver the responsive, secure, and transparent services citizens expect. We have been named to the GovTech Top 100 for six consecutive years, and backed by Five Arrows and Accel-KKR, we are aggressively expanding the Cirrus platform and investing deeply in AI and cloud-native technology to define the next generation of government technology. Where you fit: Springbrook is looking for a Director of Cloud Operations to lead its Cloud Operations team. Cloud Operations brings together site reliability engineering, platform engineering, and FinOps disciplines to keep a modern, cloud-native SaaS platform secure, available, performant, and cost-efficient. Our mission is to protect and continuously improve the software and systems of Springbrook, with an emphasis on security, availability, performance, scalability, and cost efficiency - DevOps and platform engineering with a software engineering mindset. In this role you will lead, grow, and develop the team of Cloud Operations engineers accountable for keeping the Cirrus platform available, secure, performant, and cost-efficient for 3,000+ government agencies. You will own the cloud and reliability strategy and roadmap, set the engineering standards and service level objectives the team operates against, mature our incident management, platform engineering, and automation programs, and represent the operational and cost posture of the platform to executive leadership and customers. This is a leadership position for someone who has come up through deep technical cloud infrastructure work and now wants to scale their impact through a team. This position is 100% remote. RESPONSIBILITIES: Lead, grow, and develop a team of Cloud Operations engineers, including hiring, onboarding, coaching, goal setting, performance management, and career development Own the technical vision, strategy, and multi-year roadmap for the availability, scalability, performance, security, and cost efficiency of Springbrook's cloud platform and systems Define and own service level objectives, service level indicators, and error budgets for customer-facing services; hold the organization accountable to them and report results to executive leadership Establish the standards, architectures, guidelines, and review practices the team applies to infrastructure as code, containerization and orchestration, CI/CD, observability, and change management, and ensure they are adopted consistently across the platform Champion a DevSecOps and zero-trust approach, partnering with Security and Product Development leadership to embed reliability and security requirements into the software development lifecycle Own the incident management program end to end, including on-call structure, escalation paths, severity definitions, customer communication, and blameless postmortems; drive systemic remediation so issues do not recur Set the automation and self-service platform strategy that reduces operational toil and manual load, with measurable targets for coverage and progress, including the use of AI-assisted and AIOps tooling where it improves reliability or speed Own capacity planning, demand forecasting, and FinOps practices - cloud cost management, optimization, and chargeback - for the Azure (and any additional cloud) footprint; manage the team's budget, tooling investments, and vendor relationships Define release engineering and GitOps-based deployment practices that increase deployment frequency and speed while lowering change failure rate Own the Cloud Operations contribution to compliance programs (PCI, SOC 2, NIST, etc.), including control design, evidence collection, and audit support Identify, implement, and report the KPIs and operational metrics that measure the success of our services, and translate technical risk and cloud spend into business terms for executive and customer audiences Prioritize and manage the team's work across competing demands, adhering to critical project timelines in a fast-paced environment Serve as a leadership escalation point for major service interruptions and security incidents, and participate in a leadership on-call rotation Build a team culture of meticulous documentation, repeatable process design, platform thinking, and continuous improvement Maintain general awareness of Springbrook security and privacy policies Report any security incident or suspected security incident to the Springbrook Incident Response Team Required Qualifications: A degree in Computer Science, Information Systems, or a related field; or equivalent practical experience A minimum of ten years' experience supporting cloud-native applications and infrastructure, including at least three years directly managing and developing a team of engineers A proven track record leading cloud operations, site reliability engineering, or platform engineering for a multi-tenant SaaS platform, with personal accountability for uptime, availability, and cost commitments A thorough working knowledge of Azure (or an equivalent major cloud provider), sufficient to guide and review the design, deployment, and management of IaaS, PaaS, and container-based (Kubernetes or equivalent) services, including their security and compliance capabilities Sufficient depth in infrastructure as code (Terraform or equivalent), GitOps and CI/CD pipelines (Azure DevOps, GitHub Actions, or similar), and modern observability platforms (e.g., Azure Monitor, OpenTelemetry, Log Analytics, Application Insights, or equivalent) to set standards and evaluate the technical decisions of the team Demonstrated experience defining service level objectives and error budgets, and running a formal incident management and postmortem program Experience operating containerized and traditional Windows/Linux server environments at scale, with a solid grasp of modern IT operations practices, network design, and identity management (Entra ID or equivalent, including zero-trust principles) Experience supporting compliance and audit frameworks such as PCI DSS, SOC 2, or NIST Experience with FinOps practices, cloud cost management, capacity and demand planning, and ownership of a team budget Ability to attract, retain, and develop engineering talent, and to build an on-call culture that is sustainable for the team Excellent verbal and written communication skills, including the ability to present clearly to executive leadership and customers Strong analytical, prioritization, and problem-solving skills, with attention to detail and a bias toward repeatable, automated process An effective cross-functional collaborator who can lead through influence as well as direct authority Maintain general awareness of Springbrook security and privacy policies Report any security incident or suspected security incident to the Springbrook Incident Response Team Preferred Qualifications: Experience in government technology, public sector, or another highly regulated industry Experience scaling a cloud operations or SRE function from a small team into a mature, platform-oriented practice Experience leading distributed, remote, or offshore engineering teams Familiarity with PCI DSS requirements Familiarity with ITSM and ITIL service management practices Familiarity with FinOps Foundation practices and cost optimization tooling (e.g., Azure Cost Management, CloudHealth, or similar) Applicants must have the unrestricted ability to work in the United States (sponsorship will not be offered). Springbrook Software is an Equal Opportunity Employer. Springbrook does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.