Director of Community Services

Salary Range: $118,000.00 To $128,000.00 Annually Director of Community Services REST | Job Description | Full-Time, Exempt | Hybrid — South Seattle ABOUT REST REST exists to provide pathways to freedom, safety, and hope for victims and survivors of sexual exploitation. We serve people who have experienced sex trafficking and people involved in the sex trade, and our programs are centered on the strengths, needs, and individual choices of each survivor we serve. Our continuum of care spans street and community outreach, a 24/7 hotline, emergency shelter, crisis stabilization, community advocacy, behavioral health, youth services, and long-term housing and aftercare support. In every program, we partner with people to increase their safety and move toward healing, stability, and economic independence. REST believes that everyone deserves to be loved and everyone deserves a life without exploitation. We are motivated and inspired by our faith as a Christian organization and are dedicated to serving people of all faiths and backgrounds. We do not require faith engagement of the people we serve. Our culture is shaped by our values of belonging, honor, trustworthiness, and tenacity. REST is a small, close-knit organization. That means this Director will have unusual proximity to the work, real influence over how programs are designed, and a direct line to the CEO — alongside the resourcefulness that a lean nonprofit requires. ABOUT THIS OPPORTUNITY This is a rare chance to lead an entire side of a survivor-centered continuum of care. The Director of Community Services owns what happens after crisis — the long, patient, relational work of helping someone build a stable life. You will lead a team of advocates and clinicians, shape how REST measures long-term outcomes, and represent REST in the King County partnerships that make that work possible. You do not need anti-trafficking experience to be the right person for this role. We are looking for a skilled clinical leader with an MSW and strong trauma-informed practice. If you have led community-based, behavioral health, housing, youth, domestic violence, child welfare, or homelessness services, your experience translates. We will teach you the anti-trafficking context. We cannot teach the clinical judgment, supervisory maturity, and steadiness this role requires. ROLE SUMMARY The Director of Community Services is a member of the Senior Leadership Team, reports directly to the Chief Executive Officer, and provides strategic and operational leadership for REST’s community-based and long-term stabilization programs. This role oversees community advocacy, outreach, behavioral health integration, housing-related advocacy, aftercare, and REST’s youth-serving programs, ensuring culturally responsive, trauma-informed care that promotes healing, stability, and long-term success. The Director partners closely with the Director of Survivor Services to ensure seamless transitions and a coordinated, survivor-centered continuum of care. Reports to: Chief Executive Officer | Serves on: Senior Leadership Team | Supervises: approximately three direct reports with a broader team of staff, contractors, and interns | FLSA status: Exempt KEY RESPONSIBILITIES Organizational Leadership (25%) Serve as a key leader of REST, supporting organizational goals and strategic plan execution. Uphold and model REST’s organizational values and work in harmony with the Statement of Faith. Participate in Senior Leadership Team meetings, cross-departmental planning, and organizational decision-making. Build and monitor program budgets in collaboration with Finance, and steward grant and contract resources responsibly. Partner with Development and Finance on grant narratives, funder reporting, and contract compliance for community-based and youth-serving programs. Represent REST in community partnerships and coalitions related to housing, behavioral health, youth services, and long-term support across King County. Program Oversight (30%) Lead community advocacy, outreach, behavioral health, aftercare, and long-term stabilization programs. Provide leadership oversight for REST’s youth-serving programs within the community services portfolio, ensuring developmentally appropriate and trauma-informed practice. Ensure services are survivor-centered, harm-reduction informed, culturally responsive, and aligned with evidence-based and promising practices. Oversee service planning, case management standards, and long-term goal setting. Strengthen survivor engagement, retention, and long-term success measures. Ensure programs meet funder, licensing, confidentiality, and contractual requirements. Staff Supervision & Development (25%) Supervise the Advocate & Housing Support Supervisor, Outreach Supervisor, youth program leadership, behavioral health contractors, and interns. Provide coaching, regular supervision, performance evaluations, and professional development planning. Ensure staff are trained and supported in trauma-informed care, motivational interviewing, harm reduction, de-escalation, and stabilization practices. Actively support staff wellness and resilience, including attention to vicarious trauma, secondary traumatic stress, and sustainable caseloads. Build an inclusive, accountable team culture in which staff with lived experience are respected and supported. Outcomes, Data & Evaluation (10%) Lead program outcomes, data collection, and impact reporting for the community services portfolio. Collaborate with the Impact team to ensure accurate, timely documentation and evaluation. Use data to drive continuous improvement, service refinement, and funder-facing storytelling. Collaboration & Continuum of Care (10%) Partner closely with the Director of Survivor Services to ensure warm handoffs and coordinated care plans. Participate in case reviews, transition planning, critical incident response, and multidisciplinary collaboration. Maintain effective working relationships with community providers, housing partners, behavioral health systems, schools, and youth-serving agencies. SCOPE OF AUTHORITY Operational decision-making for community advocacy, outreach, behavioral health, youth, and stabilization programs. Hiring, performance management, and disciplinary decisions for supervised staff, in partnership with Human Resources. Authority to amend program procedures related to community services and long-term care. Budget management within approved program budgets. Recommendations to the CEO regarding new initiatives, staffing needs, and program expansion. QUALIFICATIONS Required Master of Social Work (MSW) or a related field from an accredited institution. Five or more years of progressive experience in social services, community-based advocacy, behavioral health, youth services, housing, or long-term stabilization work. Three or more years of supervisory or people-leadership experience, including coaching and performance management. Demonstrated expertise in trauma-informed care, motivational interviewing, harm reduction, and stabilization practice. Experience with case management, service planning, documentation standards, and multidisciplinary collaboration. Advanced working knowledge of behavioral health systems, community resources, and housing supports — King County familiarity is an advantage but not required. Demonstrated cultural humility and a track record of serving people across race, ethnicity, gender identity, sexual orientation, immigration status, and faith background. Program budget experience and comfort working with grant- and contract-funded services. Alignment with REST’s mission and organizational values, and willingness to work in harmony with the organization’s Statement of Faith. Preferred LICSW, LMHC, LMFT, or other clinical licensure (or license-eligible). Experience providing clinical supervision to staff, associates, or interns. Experience in anti-trafficking, commercial sexual exploitation, domestic or sexual violence, homelessness, child welfare, or youth services. Experience with Apricot or a comparable case management system. Experience with public funder reporting (King County, City of Seattle, OCVA, VOCA, or similar). Lived experience relevant to the communities REST serves. If you meet most — but not all — of the preferred qualifications, we encourage you to apply. Research consistently shows that qualified candidates, particularly women and people of color, screen themselves out of roles like this one. Please let us decide. Core Competencies Leadership excellence and sound judgment under pressure Trauma-informed and survivor-centered practice Long-term stabilization and clinical program expertise Clear, direct, and compassionate communication Strategic and critical thinking Staff coaching, supervision, and development Cultural humility and commitment to equity, inclusion, and accessibility Technological literacy, including case management and data systems Faith-aligned leadership consistent with REST’s values SCHEDULE, LOCATION & WORK CONDITIONS Schedule 40 hours per week, typically Monday through Friday. Occasional evening or weekend hours are required for community events, staff coverage, and critical incidents. This position carries a share of leadership on-call responsibility; most community services operations occur during daytime hours, and the heavier overnight crisis on-call load sits with the Director of Survivor Services. Location & Travel Hybrid, based out of REST’s main office in South Seattle, with regular onsite presence required. Regular local travel throughout King County is expected for program sites, partner meetings, and community engagement. A valid driver’s license, reliable transportation, and proof of auto insurance are required. Job Conditions This position encounters a wide variety of daily work situations, including complex interpersonal interactions that require discretion, care, and trauma-informed leadership. The role involves regular exposure to accounts of trauma, exploitation, and violence; REST provides supervision, a weekly paid mental health hour, and wellness supports to help staff sustain this work. Processes may change based on organizational needs, new technology, or new ideas for efficiency and data collection. The position operates as part of a team and engages in both onsite and remote work that may involve sitting, standing, walking up and down stairs, driving, and transporting items. The role performs computer work, including keyboard use, screen time, internet, email, phone, and video conferencing, and works under occasional time constraints to meet objectives. Conditions of Employment Successful completion of a criminal background check consistent with Washington State and funder requirements. This position is a mandated reporter under Washington State law and must complete mandated reporter training. Adherence to REST’s confidentiality, privacy, and data protection standards, including funder and HIPAA-related obligations where applicable. COMPENSATION The hiring range for this position is $118,000 – $128,000 annually. REST has adopted a structured salary scale as part of its compensation plan; a range indicates the intention to accommodate candidates with varying years of relevant experience, as determined by the salary scale. REST targets salary-range midpoints at or above the applicable King County nonprofit market median, subject to organizational scale, job value, internal equity, and organizational affordability. BENEFITS This position is eligible for all benefits offered to full-time exempt employees, which currently include: 15 days of vacation and 10 days of sick leave 12 paid holidays 100% employer-paid medical, dental, and vision premiums for the employee One paid mental health hour each week 403(b) retirement plan Comp time for exempt employees earned after 40 hours per week Professional development support, including clinical supervision hours toward licensure where applicable OUR COMMITMENT TO YOU All applicants will be considered for employment without attention to race, color, sex, sexual orientation, gender identity, national origin, age, marital or veteran status, or disability. REST is committed to building a diverse workforce, and we strongly encourage survivors and people of color to apply. As a Christian organization, this position must work in harmony with the organization’s Statement of Faith and support the spiritual health of the organization. REST serves people of all faiths and backgrounds and does not require faith engagement of the people we serve. If you need a reasonable accommodation at any point in the application or interview process, please contact us at [email protected] and we will work with you. TO APPLY Please visit our website at iwantrest.org/careers and submit an application, including a resume and cover letter, to our recruitment platform. Applications are reviewed on a rolling basis until the position is filled.