Director of Customer Enablement

Director of Customer Enablement 📍 Oslo 💰 Salary: 1,200,000 – 1,350,000 NOK 🌍 Why this role matters At Aidn we're building the next generation of health technology for Norwegian municipalities - a platform where inhabitants, patients,, healthcare professionals and next of kin work together. We're scaling from tens to hundreds of municipalities, and we are looking for a new colleague to help us build the engine our organization will deliver upon. This role does not exist yet at the level Aidn needs, and the right candidate will be supported in how it’s best designed and executed upon. What we do know is that this role will own how the Customer organization delivers at scale including strategy work, tooling, application of data into insights that It's a rare greenfield mandate at director level: you'll shape how the Customer organization works for years to come. 🔧 What you'll be working on Over the next year, you'll design and build the operational engine that lets the Customer org scale effectively. You'll focus on: Championing a data-, AI- and tooling-first approach across the Customer org, and running strategic assessments when the org needs to take a position. Owning the data and tooling strategy - setting direction, evaluating build vs. buy, and making the prioritisation calls. Defining what the Customer org should measure and what data models make sense, then building the reporting that surfaces it and drives decisions. Identifying and closing the gaps between how teams work today and how they need to work to scale. You'll be part of the Customer leadership team alongside the Director of Onboarding and an incoming Director of Customer Success (hired in parallel). You'll start with one operations strategy manager and grow the team over time. 🤝 Who you are You're energised by creating order from ambiguity and building things other people rely on. You can run at strategy level and build the actual machinery - holding strategic and operational detail at the same time. If you like building and having a real impact on how Aidn will look in the future, you could be who we are looking for! You probably have: Experience in operations, CS Ops, or strategy positions Built structures and processes where little existed before. A systems-and-data way of thinking - you're comfortable defining what to measure and why. Enough familiarity with tooling and data to have a point of view and defend it. Experience managing a team. Roughly 5+ years in operations/strategy, with at least 1 year in a leadership position. It's a plus if you've: Worked in a B2B SaaS context. Worked with CS/CX tooling specifically (e.g. Gainsight, HubSpot, Salesforce, BI platforms). Worked with the public sector or health tech context. Nordic/Scandinavian market experience. 💬 Personal qualities A systems thinker - data-driven and pragmatic. Energised by building from scratch and comfortable with ambiguity. Able to hold strategic and operational detail simultaneously. 💬 What success looks like The Customer org can deliver consistently at scale through AI, data and processes. Customer leadership has reliable data and reporting to make decisions and anticipate risk. Tooling and platforms are fit for purpose and actively used. The team grows in capability and ownership over time. 💙 Why you'll love working here 🔑 A greenfield mandate - You build the operational backbone of a fast-scaling healthcare company from scratch, a rare opportunity at this level. 🚀 Horizontal impact - Your work enables the whole Customer organization to scale, working closely with teams across Aidn. 🧠 A real AI-first mandate - At a company that's serious about it and moves on it. 🎁 Perks and benefits Six weeks of vacation Flexible working hours and location Employee share program Pension, insurance, and full pay during parental leave A collaborative, ambitious, and caring team 👀 Interested? We don't ask for cover letters. Upload your CV or share your LinkedIn, and tell us what triggered your interest in the role and Aidn. English is our working language, so you'll need to be comfortable in it. Norwegian proficiency isn't required, but it's a bonus for internal alignment. We're proud of our team and always value diverse perspectives. Aidn is part of the Kernel cooperation , where we build technology for the next generation of welfare societies. With financial backing in order, we are privileged to be a fully autonomous startup busy building our company from the ground up the way we see fit. Aidn recognizes and celebrates diversity in all its forms, visible and non-visible in all areas of the work environment. We work to promote an anti-discriminatory environment where everyone feels safe and welcome. Read our full Diversity, Inclusion & Belonging policy in our handbook here . Are you curious? We welcome you to check out our employee handbook to get to know us, some of our benefits, and what drives us. Deadline for application: 14.08.2026 Department Customer Success Locations Oslo Remote status Hybrid