Director of Customer Onboarding

Director, Customer Onboarding Who We Are Bidgely (which means "electricity" in Hindi) is a Vertical AI company built for the utility industry, delivering appliance-level intelligence for every customer, grid asset, and hour of the year through our UtilityAI™ Platform. We're accelerating a clean energy future by giving utilities and their customers the ability to make smarter, data-driven energy decisions. Bidgely's platform is connected to 38M+ meters across 45+ utility deployments and is backed by over 20 patents. Our approach combines patented disaggregation science, generative AI for natural-language insight, and agentic AI for autonomous operations — giving utilities a level of individual-customer intelligence and grid insights that horizontal AI and legacy analytics platforms can't match. Bidgely has been named #7 in Applied AI on Fast Company's list of Most Innovative Companies in the World and recognized as a Utility Analytics Leader by Guidehouse. What We Do Powered by our unique patented technology, Bidgely's UtilityAI™ Platform transforms multiple dimensions of utility data — such as energy consumption, demographics, and customer interactions — into deeply accurate and actionable consumer energy insights. We leverage these insights to empower each customer with personalized recommendations tailored to their individual personality and lifestyle, usage attributes, behavioral patterns, purchase propensity and beyond. The same technology that powers Bidgely's customer suite also enables a set of powerful grid applications. From a distributed energy resources (DER) and grid edge perspective, Bidgely is accelerating utility innovation with data-driven solutions for solar PVs, electric vehicle (EV) detection, EV behavioral load shifting and managed charging, load forecasting, grid analytics, and rate designs. Bidgely's UtilityAI™ energy analytics platform provides deep visibility into generation and consumption for better peak load shaping and grid planning and delivers targeted recommendations for new value-added products and services. How You Fit In The Director, Customer Onboarding leads and manages a team of Technical Program Managers, and owns delivery outcomes — methodology and quality — for Bidgely's North America implementation portfolio. The Director also serves as the senior escalation point for sales and customer escalations, and personally leads select high-complexity or strategic engagements alongside the team. This role reports into the VP of Customer Onboarding. Core responsibilities span the following areas: People Leadership Hire, onboard, coach, and manage performance for a team of Technical Program Managers Build career development paths for the team and run a structured review cadence, including regular coaching conversations and annual performance reviews Staff TPMs against incoming programs based on complexity, customer profile, and development needs Build a culture of ownership, technical rigor, and customer-first delivery within the team Portfolio & Program Oversight Own delivery outcomes for the team's engagements, including cost tracking and on-budget delivery across active projects Maintain visibility into program health across the team's roster, and step in directly on at-risk or executive-visibility accounts Serve as the senior escalation point for sales and customer escalations across North America Personally lead select high-complexity or strategic engagements alongside the team Contribute to contract reviews, statements of work, shortlists, and change orders for new and expanding deals Represent Customer Onboarding in executive business reviews and sales presentations for strategic accounts Practice Leadership Own and continuously improve Bidgely's implementation methodology, tooling, and training curriculum across North America Train and oversee the training of Bidgely, systems integrators, and customer teams on project methodology and product capabilities Partner with R&D and Product Management to shape platform and tooling direction based on portfolio-wide delivery patterns Work with Systems Integrator (SI) partners on complex, multi-party engagement strategy Partner with Sales leadership on deal structuring and capacity planning for new and expanding business Skills and Qualifications Required Qualifications 11-15 years of program or project management experience at a SaaS company, including experience directly managing a team of program or project managers or solution consultants Track record owning delivery outcomes for a portfolio of large, complex, high-touch enterprise customers Experience hiring, coaching, and developing program or project managers Experience owning project financials, including budget, margin, and cost tracking, across a team's engagements Experience working with globally dispersed customers and teams Experience with Agile software development methodologies and cloud-based B2B implementations Strong executive presence, with experience presenting to and influencing senior customer and internal stakeholders Excellent written and verbal communication skills Highly organized, collaborative, and proactive, with a customer-first mentality Preferred Qualifications Prior experience as a Senior Technical Program Manager or Program Manager before moving into people management Passion for or experience within the energy or energy efficiency sector PMP certification What You Get Growth Potential: Build your career at a fast-scaling company at the forefront of AI-driven energy innovation Collaborative Environment: Work with a passionate team united by the goal of a clean energy future Leading Technology: Gain hands-on exposure to the AI, machine learning, and data platforms shaping the future of the utility industry Benefits Medical, Dental, and Vision insurance from day one HSA, FSA, and DCFSA plans 401(k) plan Flexible paid time off Annual wellness stipend Annual professional development stipend Paid parental leave Mental health and wellness resources for you and your family Other Perks Employee Discounts: Preferred pricing on entertainment, technology, and insurance products Mentorship: Access to mentorship from experienced industry leaders Flexible Work Arrangements: Remote-friendly scheduling built around how you work best Community Service Days: Paid time to volunteer for causes you care about Location Remote within the US with up to 30% travel Salary and Compensation The base salary ranges from $165,000-$195,000 DOE. This role may also be eligible for a discretionary annual bonus and equity, subject to company policy. In accordance with the California Equal Pay and Pay Transparency laws, the approximate annual base compensation range is listed above. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, as well as internal equity among our team. Diversity, Equity, Inclusion and Equal Opportunity At Bidgely we're on a mission to make a difference and build a workplace where every unique voice is heard and celebrated. Here, we believe that celebrating the unique backgrounds, perspectives and abilities of every employee makes an impact not only for our company internally but also for our clients, customers and community. We are an equal opportunity employer and believe that the inclusive atmosphere we build together will enable every person to grow, contribute and thrive. Our hiring decisions are based on your skills, talent, and passion – not on your background, gender, race, age, or the quirky way you dance at office parties. Bidgely is an EVerify employer.