Director of Data Analytics

Description Our goal is to be an Employer of Choice, and it takes all of us to achieve this. That’s why all Commonwealth Credit Union Team Members are expected to live our Team 1 culture in all facets of their position. Our team is committed to ‘bettering lives through our passion to serve’ and this includes everyone - from our team members to the people in the communities we serve. We do this best when we appreciate each other for our differences, foster connections, and ensure an inclusive environment where everyone can thrive and be successful. The Director of Data Analytics will be the driving force behind the credit union's evolution into a data-driven organization. This role combines strategic vision, technical expertise, and strong leadership to harness data in support of growth, expansion, and deepening member relationships. The director will oversee analytics, data governance, and systems integration and architecture, ensuring that data becomes a trusted organizational asset used to make informed, timely decisions. This position will lead a team of business intelligence analysts to build a unified data environment, modernize tools and processes, and deliver actionable insights that help shape the credit union's direction and operational performance. The duties and responsibilities of the Director of Data Analytics include, but are not limited to: Strategic Data Leadership Developing and executing a comprehensive data strategy aligned with credit union goals for growth and member engagement. Leveraging AI, machine learning, and automation to improve operational efficiency and predictive capabilities. Partnering with executives and other department leaders to identify and prioritize opportunities where data can drive measurable business outcomes. Translating organizational strategy into data-driven initiatives and KPIs. Possessing strong analytical skills with ability to deconstruct complex information into easily understandable components. Thinking beyond traditional data models to identify innovative solutions, processes, and experiment with new methods to foster creativity and innovation. Analytics & Insights Generation Leading the development of advanced analytics, dashboards, and forecasting models to inform strategic and tactical decisions. Providing insights that support product development, marketing optimization, lending performance, and member experience. Communicating findings clearly to non-technical audiences and executive leadership. Promoting data literacy and empowering departments to use analytics effectively in daily decision-making. Technical Oversight and Data Integration Overseeing all third-party data systems, tools, and vendors used by the analytics department. Ensuring seamless integration of data across core systems (banking, CRM, lending, digital channels, etc.). Partnering with IT and vendors to improve data accessibility and maintaining security compliance. Assessing and recommending technology investments that enhance scalability and analytical capabilities. Data Governance and Quality Management Establishing and enforcing data governance frameworks to ensure data integrity, accuracy, and compliance with regulations. Standardizing data definitions, processes, and ownership across systems. Fostering a culture of accountability for data stewardship and ethical data use. Developing and optimizing ETL/ELT pipelines using Python, SQL or cloud-native tools. Development Enhancing expertise by actively pursuing development opportunities, including but not limited to, attending conferences, acquiring certifications, completing learning courses in-house and other relevant platforms, or engaging in both internal and external leadership programs. Qualifications Skills Preferred Coaching Expert Collaboration Expert Communication Expert Leadership Expert Problem Solving Expert Sound Decision Making Expert Analytical Expert Behaviors : Motivations : Education Required Bachelors or better in Business Administration or related field. High School or GED or better. Experience Required Bachelor's degree required in Data Analytics, Information Systems, Business Intelligence, Data Science, Finance or Business with strong analytics background or related equivalent field Certified Information Management Professional (CIMP), or Project Management Professional (PMP) 3 years: 3 plus years of leadership experience leading an analytics, business intelligence, or data-focused team 7 years: 7 plus years of professional experience in data analytics, business intelligence, data strategy, or similar role Preferred Graduate degree preferred in Data Analytics, Information Systems, Business Administration (MBA), Data Science, or a related equivalent field or equivalent applicable experience Experience in a financial service or credit union environment preferred