Director of eCommerce

Director of eCommerce Do the work you’re proud of, with support at every step. Who are IDHL? At IDHL, we’re more than a digital agency, we’re a strategic partner to ambitious brands, helping them accelerate growth in the digital economy. Our expertise is delivered through three core divisions: Performance, Web & eCommerce, and Intelligence – all working closely together to create impact across channels. We’re also home to Fostr, a Shopify Plus agency for luxury and lifestyle brands, and The MTM Agency, specialists in integrated marketing and audience engagement. What connects it all is our focus on outcomes, not just outputs. We back each other, take pride in what we do, and make sure the way we work works for everyone. Role purpose The Director of eCommerce is the senior Shopify authority within the Web Division, responsible for how Shopify is delivered, scaled and evolved across the group. Pragmatic, delivery‑focused and commercially aware, they are a strong communicator who can influence and align teams, build trust quickly with clients and internal stakeholders, and remain curious and proactive about platform evolution. The role ensures Shopify solutions are architected and delivered to a consistently high standard, translating platform capability into clear, practical advantage for clients. Working closely with Client Services, PM, UX and Engineering, this role bridges platform expertise and execution to drive long‑term client success. Key responsibilities Shopify Delivery & Standards Own the quality, scalability and consistency of Shopify and Shopify Plus delivery across the group Define and maintain best practice standards, architecture patterns and implementation approaches Provide senior oversight on key Shopify decisions, ensuring solutions balance speed, cost and long-term value Support delivery teams in making confident, well-informed platform decisions Platform & Ecosystem Leadership Maintain deep expertise in the Shopify platform and wider ecosystem Translate platform developments and opportunities into clear actions for clients and internal teams Ensure Shopify capability is actively leveraged to improve client performance and future readiness Build and maintain a strong relationship with Shopify Client Strategy & Support Support Client Services and Account teams in shaping ecommerce strategy and roadmaps Act as a senior advisor in key client conversations, bringing credibility and clarity to Shopify decision making Ensure Shopify roadmaps are practical, phased and commercially aligned Cross‑Team enablement Partner with Client Services, PM, UX and Engineering to ensure aligned thinking and high-quality execution Provide clear direction that reduces ambiguity and improves consistency across Shopify work Support new business scoping with delivery-safe input on feasibility and solution design Capability & Team Leadership Line manage and develop the Shopify Solutions Consultant team Set clear standards for how Shopify expertise is applied across clients and projects Ensure insights from client work are fed back into standards, roadmaps and continuous improvement Build confidence and capability across delivery and UX teams What success looks like Shopify solutions that perform, scale and stand the test of time Clients view IDHL as a long-term ecommerce partner, not just an implementation provider Strong client advocacy, retention and high-quality case studies Delivery teams operate with confidence, clarity and consistency Shopify capability is actively used to drive client advantage Skills & experience Strong experience delivering Shopify and Shopify Plus solutions Ability to translate platform capability into clear client strategy Experience working in cross-functional agency environments Confident engaging with senior stakeholders as a trusted advisor Department Web & eCommerce - Operations Role Director of eCommerce Locations Leeds Remote status Hybrid Yearly salary £70,000 - £90,000 Perks of the job Hybrid working Prefer WFH or in the office? Enjoy the best of both with our hybrid working policy. Extra time off Buy up to an additional week of leave or trade leave for extra salary. Flexi time Early bird or night owl? Adjust your hours to fit your lifestyle, whether that's starting earlier or finishing later. Time4You days Take up to four half-days a year for your wellbeing, so you can focus on you. Financial & mortgage support Our partnerships with Salary Finance and Charles Cameron provide you with financial support and mortgage advice. Health & wellbeing Access a wealth of resources to help and support you depending on your situation, including counselling and legal support. Discounts & savings An employee portal offering discounts and cashback for supermarkets, gym memberships, and more. Customise bank holidays Swap religious-based bank holidays for those that matter to you. Invested in your growth Personal and professional development are core to life at IDHL. Harnessing potential, we’ll endeavour to support your career aspirations with our training programmes and personalised development plans. Inclusivity matters to us We want our workplace to reflect the diversity of the world we live in. At IDHL, we foster an inclusive environment where every team member feels heard, supported, and valued. We aim to attract, develop, and retain the very best people irrespective of background, beliefs, or personal characteristics. Our jobs QA Analyst Web & eCommerce - QA · Leeds · Hybrid Senior Account Manager Web & eCommerce - Client Services · Leeds, Manchester · Hybrid Senior Paid Media Consultant Vervaunt · London · Hybrid Account Director Performance - Client Services · Leeds · Hybrid Performance Team Lead Vervaunt · London · Hybrid All jobs Leeds About IDHL IDHL is the UK’s leading digital marketing, web, and commerce specialist. Focused on delivering meaningful outcomes, we combine experience, AI-driven innovation, and deep insight to deliver transformation and commercial acceleration for world-leading brands. Founded in 2000 Co-workers About 500