Director of Implementation - Healthcare SaaS

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About the Opportunity

The company is seeking a Director of Implementation on behalf of a rapidly growing healthcare technology organization. Reporting directly to the COO, this individual will own the end-to-end implementation lifecycle, driving successful customer onboarding, integration, go-live execution, and transition into Customer Success.

This is a highly visible player-coach leadership opportunity for someone who combines hands-on program delivery expertise with the ability to build repeatable implementation methodologies, governance frameworks, and high-performing teams. The organization has recently partnered with a leading consulting firm to establish its implementation playbook, and this leader will be responsible for operationalizing, refining, and scaling that framework as the business grows.

Key Responsibilities

• Own customer implementations from contract signature through go-live and post-implementation transition.
• Lead complex enterprise healthcare technology deployments involving multiple stakeholders, integrations, and workstreams.
• Build and scale implementation methodologies, governance processes, tools, and delivery standards.
• Partner closely with Product, Engineering, Sales, Customer Success, and Support teams to ensure successful customer outcomes.
• Serve as the executive escalation point for implementation risks, issues, and customer concerns.
• Establish implementation KPIs, capacity planning processes, and delivery metrics.
• Recruit, mentor, and develop implementation team members while maintaining direct involvement in strategic deployments.

Required Qualifications

• 10+ years of healthcare technology implementation, professional services, or customer delivery experience.
• Proven experience leading enterprise software deployments within healthcare environments.
• Strong understanding of EHR/EMR integrations, including HL7, FHIR, APIs, and related interoperability standards.
• Demonstrated success building, scaling, and improving implementation or professional services functions.
• Experience engaging with executive stakeholders, IT leadership, and operational teams.
• PMP or comparable program management certification preferred.
• Experience in high-growth or scaling technology organizations is highly desirable.

Additional Information

• Remote, U.S.-based position.
• Regular travel to customer sites and company headquarters.
• Potential international travel, including Australia.

The hiring company is an equal opportunity employer committed to building a diverse and inclusive team.